**Hotel Reception Coordinator:** The leader responsible for organizing, supervising, and ensuring the quality of front desk service and daily operations. Manages the team (receptionists, bellhops), oversees processes (check-in/check-out, systems, billing), resolves conflicts, and interacts with other departments to ensure guest satisfaction and smooth hotel operations. **Key Responsibilities:** - Team Management: Training, guidance, scheduling, performance evaluation, and team motivation. - Front Desk Operations: Supervision of check-ins/check-outs, reservation system management, area organization control, and handling of guest requests and complaints. - Interdepartmental Coordination: Liaison with other departments (housekeeping, maintenance, etc.) to ensure integrated service delivery, office supplies management, cash drawer reconciliation, and compliance with quality standards and procedures. - Continuous Improvement: Staying updated on hotel operations and industry trends to seek process efficiency improvements. Essential Skills: - Leadership and people management. - Excellent communication and interpersonal skills. - Problem-solving and conflict mediation. - Clear diction, professional demeanor, and personal presentation. - Proficiency in hotel management systems (Silbeck). * Salary: Competitive within the industry * Commission on room sales * Meal allowance above market average * Attendance bonus Job Type: Full-time CLT Compensation: R$1.518,00 – R$2.500,00 per month Benefits: * Meal allowance * Meal voucher * Transportation voucher