Job Summary: In this Backoffice role, you will participate in innovation, maintenance, and standard-definition projects—translating business needs into functional and fast platforms, with a focus on auditing and monitoring processes to ensure data quality and optimize order flow. Key Highlights: 1. Participate in innovation projects and standard definition. 2. Optimize and propose improvements to the backoffice process. 3. Collaborative and dynamic work environment. Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, accurate, and fluid interactions—through cutting-edge technology and our proprietary methodology. To achieve this, we seek outstanding talent to join our team of Munders and embrace new and exciting challenges every day! So, are you interested? If you’d like to learn more about the work we do within our TECH team, our solutions, work model, and daily rituals, apply now and \#JoinMunder! As a **BACKOFFICE** professional, you will participate in innovation, maintenance, and standard-definition projects that foster learning and growth. You must be able to translate business needs into functional and fast platforms! **Responsibilities and Duties** * Audit sales approved by the bot through validation of data across disparate systems (WM, Wit, Mobile), documenting discrepancies in spreadsheets; if errors occur, escalate to the development team for correction to ensure data aligns with client-submitted information. * Monitor the bot by identifying potential processing errors, interruptions, incorrect status assignments, and promptly alerting the development team so the bot avoids improper inputs and prevents backlog accumulation impacting Mundiale’s revenue. * Monitor the product order pipeline by correcting and inputting data in (D\-1\), maintaining data in (D\-0\), and entering customer information into the CRM to maximize approval rates, reduce Quality impact, and minimize client notifications. * Propose process improvement suggestions by scoring potential changes and highlighting gaps affecting input across involved areas—facilitating and optimizing workflow. * Attend product- or area-specific training sessions to correctly manage products per contractual agreements with the company. * Perform reversal analysis to revert rejected sales and increase the volume of approved orders. * Validate manual and bot login credentials and passwords by confirming they belong to the product and remain active—ensuring the company does not lose transaction volume due to password-code errors and can perform correct inputs. * Open support tickets with clients by scoring system errors and forwarding them to responsible parties, evidencing gaps affecting input to reduce backlog impact, rejections, and errors generated for the client. * Monitor BOT productivity with support from the Quality and Performance teams, tracking backlog to prevent lost sales caused by operational delays without timely correction. * Handle discrepancy tickets related to registration updates submitted via registration changes, sales cancellations, and communication to responsible parties—to reduce TSA impact and ensure accurate payment processing for requesting clients. * Enter checklists into product and plan systems by updating system records regarding input methods and plan changes, while aligning and documenting with involved areas to ensure products are processed per information provided to the requesting and contracting client. * Train and onboard new Munders by aligning them with the full product process to foster their development and positively contribute to the team. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite. **Additional Information** * Meal or Food Allowance \- Caju; * Unimed Unipart Health Insurance Plan; * Dental Insurance Plan; * Career Development Path; * Work Model: Hybrid; * Day Off; * Short Friday; Collaborative and dynamic work environment. * For over 20 years, every single day, we at Mundiale begin our workday asking how we can positively impact someone’s experience. From the outset of our journey, we have kept our focus firmly on the customer. Our work ethos is simple: united teams thinking, building, and **revolutionizing experiences**. We are an authentic team of **over 500 Munders spread across 19 Brazilian states.** By the way, a **Munder** is each one of us at Mundiale—with the freedom to choose who you truly are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse viewpoints), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems—not solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% each day. And it’s people like you—ready to co-create, exchange experiences, and learn—who we invite to explore our opportunities. If you want to grow your career at a company that grows with you, join **Mundiale!**