Commercial Manager

Description

**Hello, we are a pet retail company!** We have approximately 150 employees. Since our inception 20 years ago, our top priority has been delivering high-quality services at fair prices, ensuring the well-being of our beloved pets and their caregivers. Today, we proudly operate a network of twelve stores and an efficient distribution center. To better serve our customers, we offer multiple service channels, including physical stores, e-commerce, telesales, and WhatsApp support. Additionally, we have established partnerships with renowned platforms such as Rappi, Mercado Livre, Shopee, and Magazine Luiza, among others. Furthermore, we feature a specialized pet grooming salon, veterinary services, and a pet hotel. We are seeking a **Commercial/Operations Manager** who is visionary and strategic, possessing strong leadership capabilities to manage our stores and drive the company’s operations forward in a dynamic and continuously growing environment. This leader is responsible for ensuring operational excellence, improving processes, and aligning daily operations with the company’s overall strategic objectives—fostering continuous development and innovation. **RESPONSIBILITIES AND DUTIES:** **Your day-to-day responsibilities will include:** * Developing and implementing effective operational strategies; managing daily operations. * Monitoring KPIs and adjusting strategies accordingly. * Your day-to-day responsibilities will include: * Structuring and leading the execution of operational strategies that promote sustainable growth. * Overseeing all daily operations to ensure efficiency and compliance with standards and regulations. * Identifying process improvement opportunities and implementing innovative, data-driven solutions. * Leading expansion projects, including new market initiatives and product development. * Monitoring key performance indicators and adapting operational strategies to respond to market changes. * Establishing and maintaining strategic relationships with suppliers and business partners. * Assisting with document relocation. * Other related duties. **REQUIREMENTS AND QUALIFICATIONS:** **What we require from you:** * Leadership experience in operational roles, preferably within the retail sector. * Excellent communication skills and the ability to lead cross-functional teams. * Strong analytical and problem-solving abilities grounded in data analysis. * Proven experience in developing and implementing effective operational practices. * Solid knowledge of agile methodologies, collaboration tools, and continuous improvement practices. * Bachelor’s degree in Business Administration, Engineering, Information Technology, or related fields. * Brazilian National Driver’s License, Category B (Preferred). **EXPERIENCE:** * Telemarketing (Preferred) * Sales (Preferred) * Customer Service (Preferred) License/Certification: **It would be a plus if you have:** * Experience in the pet industry * Passion for leadership, technology, and innovation * Experience scaling operations globally * Certifications in project or operations management * Personal vehicle **SOFT SKILLS** * Resilient leadership * Results-oriented mindset * Negotiation and conflict management skills **SALARY:** * From BRL 6,000 to BRL 8,000 per month. **BENEFITS:** * Medical and dental insurance; * Fuel allowance or transportation voucher; * Life insurance; * Attendance bonus: basic food basket; * Partnerships with educational institutions; * Sesc partnership. **WORK SCHEDULE:** * Monday to Friday * Weekdays and weekends * 8-hour shift * Employment type: Full-time, permanent CLT contract ***If you are a dedicated professional, enthusiastic about challenges, and committed to expanding your career opportunities with excellence, don’t hesitate to join our team! Come be part of our team today!*** Compensation: BRL 6,000.00 – BRL 8,000.00 per month Benefits: * Medical insurance * Fuel allowance * Life insurance * Transportation voucher Work location: On-site