OPERATIONS COORDINATOR

Description

Job Summary: You will join the Portfolio Management team and work on back-office processes for the Credit Portfolio, leading a team and ensuring compliance and continuous improvement. Key Highlights: 1. Lead a team of 7 employees 2. Monitor customer service KPIs and process compliance 3. Drive continuous improvement initiatives and process reviews **Join Inter with us!!!** At Inter, we believe the future begins every day—in the technology you build, the connections you foster, and the ideas you share. We are a Super App offering comprehensive digital banking solutions, investments, credit, insurance, a marketplace, and other everyday services. But we are also much more: a constantly evolving super team. It is at this pace that new opportunities arise. Now is your chance to discover this intelligent way to invest in your career. Come and be \#sanguelaranja! **Join us in Inter\&Co!!!** Here at Inter, we believe that the future begins every day, in the technology you create, in the contacts you develop and in the ideas you share. We are a Super App with across\-the\-board digital banking solutions, investments, credit, insurance, a marketplace and other day\-to\-day services. But we are also much more: a constantly evolving super team. This pace gives rise to new opportunities. It's your turn to get to know this intelligent way to invest in your career. Come and join us. \#sanguelaranja! **About the Role and Mission:** You will join our Portfolio Management team and work directly on the back-office processes for the Credit Portfolio covering Corporate, Real Estate, FGTS, Automotive, and BNPL products. **Your Day-to-Day Responsibilities Will Include:** * Leading a team of 7 employees; * Monitoring customer service KPIs and process compliance; * Driving continuous improvement initiatives and process reviews; * Ensuring root cause analysis in problem situations; * Prioritizing team initiatives while meeting agreed SLAs with clients. **What We Are Looking For** **Required Qualifications:** * Experience leading teams; * Degree in Accounting Sciences, Business Administration, or related fields; * Proficiency in Excel/PowerPoint; * Proficiency in Financial Mathematics; * Queue and Priority Management; * Advanced knowledge of process tools: SIPOC, Root Cause Analysis, KPIs; * Proficiency in Agile Project Management tools. **Desirable Qualifications:** * Intermediate English proficiency; * Experience in the banking sector; * Experience in credit operations. **Benefits:** * Meal Allowance and Food Voucher * Health and Dental Insurance * Life Insurance * Birthday Day Off * Baby On Board and Nursing Room * Extended Parental Leave * Childcare/Babysitter Allowance and/or allowance for children with disabilities * Wellhub and Inter Running Group * CARE4U Space (Belo Horizonte): self-care services at exclusive rates, relaxation area, games, and mini-golf course * Benefits within our SuperApp, such as Duo Gourmet * Inter Prime Card * Internal training and development programs **Selection Process Steps** * Resume screening; * Screening call (initial contact to align expectations about the role); * Assessments; * Interview with Talent Team; * Technical test (when required); * Interview with leadership; * Job Offer; **\#VemproInter!!!** At Inter, the future is not a distant place. It is through spark, focus, teamwork, and feedback that we transform the ordinary into innovation. If you seek purpose, growth, and real impact, join a place where talent walks hand-in-hand with advancement, and where career and future run on the same system, on the same team. Come and be Inter! An intelligent way to invest in your career. **\#ComeToInter!!** Here at Inter, we don't see the future as a far\-off place. Using spark, focus, teamwork and feedback we transform the ordinary into innovation. If you're in search of purpose, advancement and to make a real impact, come to a place where talent goes hand in hand with growth, and career and the future run on the same system and on the same team. Come and be Inter! An intelligent way to invest in your career.