Description: Apply quickly via email: Requirements and qualifications: * Completed technical or undergraduate degree in Civil Engineering or Building Technician. Microsoft Office Suite Analytical profile, to identify problems and find the best solutions; Strong communication skills, with constant interaction with clients; Proactivity and organization; Experience in Construction Management (preferred); Availability to work on-site in Fortaleza/CE. Desirable: * Knowledge of planning software (e.g., Power BI, SAP). * Experience with agile methodologies. * Data analysis and reporting capabilities. * Familiarity with customer support processes. * Basic English fluency. Responsibilities and duties: * Ensure that 95% of tickets are resolved within 48 hours. Direct impact on planner satisfaction. * Produce monthly performance reports. Basis for strategic decisions. * Actively participate in continuous improvement of support processes. Reduction of rework and increased productivity. Benefits: Meal Allowance or Food Voucher, Transportation Voucher, Health Insurance, TotalPass. Work schedule: Monday to Friday, from 08:00 to 17:30 Knowledge: Education: Bachelor’s Degree – (Administrative), (BIM) – Infrastructure Projects – Completed 2512260202491768091