TECHNICAL SUPPORT ASSISTANT (RH Genial)

Description

Job Summary: A Technical Support professional responsible for customer support, ticket tracking, customer training, and installation testing—contributing to departmental routine activities. Key Highlights: 1. Performing duties of a Technical Support Assistant 2. Providing customer support through various channels 3. Conducting training sessions for customers Digital Recruitment Consulting is seeking a Technical Support Assistant in Blumenau. RH Genial is a company specializing in human resources solutions. We offer services ranging from recruitment and selection to HR management consulting. **Responsibilities:** Customer support via phone, WhatsApp, and email (ticketing system). Monitoring and managing open tickets. Conducting training sessions for customers. Performing installation tests alongside technicians. Performing tasks related to Technical Support Assistant routines. Previous experience as a Support Analyst, Support Technician, Technical Support Assistant, or Support Specialist may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * SESC Membership **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 12:00 and from 13:30 to 18:00\.