FLV Supervisor

Description

Job Summary: Responsible for supervising and organizing the FLV department's daily routines, aiming to maximize operational efficiency, quality, and customer service. Key Highlights: 1. Team leadership and development 2. Strategic management of FLV sales and products 3. Focus on quality and customer satisfaction About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring the FLV department's daily routines; guiding and clarifying team members' questions; preparing and managing work schedules, overtime, and time-off requests; defining timelines and standardizing procedures—aiming to maximize operational efficiency, product and service quality, while complying with rules, best practices manuals, hygiene and safety standards, established guidelines, and performance targets; as well as providing customer service and sales support. ACTIVITIES TO BE PERFORMED Ensure a positive shopping experience by meeting customers' needs, surprising and advising them about the variety of products offered, and making appropriate sales suggestions; Achieve, promote, and enhance sales targets through strategic planning of product mix, defining timelines and optimal display of attractive and distinctive products, while maintaining courteous customer relationships; Minimize FLV losses and spoilage by guiding, monitoring, and controlling the team and daily operations; suggesting and implementing recovery measures where possible; and defining and standardizing operational procedures; Manage procurement orders for the department, analyzing and administering inventory levels and their sales history, seasonality, and specific promotions; planning purchases with appropriate lead time to ensure continuous supply without shortages, losses, or stockouts; Ensure the product counter is always fully stocked, correctly priced, organized, and clean, guiding, controlling, and monitoring daily routines; Oversee goods receipt, and organize, guide, and/or store items in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated on new products; Ensure people management regarding time-off schedules, hour banks, vacations, and other work schedule-related matters, by reviewing managerial reports provided by the HR department and guiding team members accordingly; Promote professional development and team motivation through regular feedback and guidance, performance monitoring, and technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—by enforcing daily sanitation procedures and requesting equipment calibration and maintenance when necessary; Requirements Keep the team united and engaged despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts by understanding the store’s context and timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Counter setup expertise, food handling, sales analysis, margin assessment, loss analysis, and production control **Computer Skills:** Microsoft Office Suite – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Retail Store Purchase Discount Program Life Insurance * Position available for persons with disabilities (PCD)