Implementation Analyst | On-site

Description

Job Summary: The professional will conduct training sessions, configure systems, and provide customer support for the Spincare tool, oversee implementations, and develop supporting materials. Key Highlights: 1. Experience in system implementation and configuration 2. Knowledge of the healthcare sector and experience delivering customer training 3. Ability to manage multiple clients and tasks Join the Pulsati team! *We develop technological solutions for healthcare companies of all sizes and segments.* *PULSATI’s greatest ingredient is investment in people focused on innovation. Together, we have over 30 years of experience in the healthcare field.* *Since then, we have been uniting our efforts toward a single purpose—empathy to achieve collective results.* *We believe the factor that will differentiate our company from others is the importance we place on the people who work with us. Our employees’ and service providers’ experience, skills, and expertise will determine our market success.* *We do this with agility, commitment, technology, design, and a qualified team capable of delivering end-to-end, integrated solutions with a single point of contact. **Position Responsibilities:** ---------- Conduct customer training on the Spincare tool, monitoring their progress. Perform system configuration according to the client’s business processes. Provide customer support throughout the entire implementation period. Monitor and control implementation schedules and milestones. Prepare execution minutes, reports, and user support materials. Maintain active customer relationships, ensuring alignment and implementation success. **Requirements:** --------------- Experience in system implementation processes. Knowledge of the healthcare sector, preferably in a hospital environment. Experience delivering customer training and monitoring system usage adoption. Experience performing system configuration jointly with customers. Experience providing customer support during the implementation period. Ability to monitor and control implementation schedules. Experience preparing minutes, execution reports, and support materials. Willingness to travel. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Strong communication skills for interacting with users, managers, and executives. Logical reasoning for task prioritization and problem resolution. Ability to manage multiple tasks and clients simultaneously. Strong interpersonal skills, ease of teamwork, and customer service orientation.