Electronic Technical Support

Description

Job Summary: Electronic Technical Support responsible for providing high-level technical assistance to customers, ensuring efficient problem resolution to guarantee proper product functionality. Key Highlights: 1. Prompt and effective support request handling and registration 2. Incident analysis, diagnosis, and implementation of appropriate solutions 3. Collaboration with the sales team and growth opportunities As an Electronic Technical Support professional, you will be responsible for providing high-level technical assistance to customers, ensuring efficient problem resolution so that products function properly. Your main responsibilities will include: * Handling and registering support requests via phone, e-mail, or WhatsApp, aiming to resolve issues with maximum speed and efficiency; * Performing incident analysis and diagnosis, identifying root causes and implementing appropriate solutions; * Monitoring request progress and keeping customers informed about the status of their requests; * Preparing or parameterizing equipment for shipment to customers; * Testing equipment; * Preparing reports and technical assessments; * Conducting post-sales activities, instructing customers on operation or troubleshooting; * Documenting support processes and procedures, contributing to continuous service improvement; * Collaborating with the sales team in customer service by providing product-related technical information and guidance. **Working Hours**: Monday to Friday, from 7:00 AM to 12:00 PM and from 1:12 PM to 5:00 PM. **Neighborhood**: Badenfurt Requirements: Knowledge of frequency inverters — installation and parameterization; Knowledge of industrial electrical systems, including motors and control panels; Understanding of basic operating principles of three-phase electric motors; Proficiency in Microsoft Office suite; Valid driver's license — Category B; Excellent communication skills, problem-solving ability, and customer-focused mindset. Preferred Qualifications: Intermediate level of English language proficiency; Completed or ongoing technical education in Electronics, Electrotechnics, Electrical Engineering, or Industrial Automation; Residence in the vicinity of Badenfurt, Itoupavazinha, Testo Salto, Salto do Norte, Água Verde, Velha, or Passo Manso. Benefits: Medical assistance after formal employment; Meal allowance: R$ 30.00 per business day; Transportation allowance; Attendance bonus: R$ 125.00; Dedicated dining and rest area; Specialized training; Growth opportunities.