**About Meu Crediário** ------------------------- Meu Crediário is a young and ambitious company, driven by the dream of transforming in-house credit in Brazil through technological innovation and dedication. We are developers, designers, salespeople, marketers, support agents, managers, and data scientists who learn something new every day. Join the team of people who are growing exponentially. **Responsibilities:** ---------------------- * Monitor and track customer portfolio performance; * Analyze graphs, consumption patterns, and customer delinquency risks; * Structure and prepare indicator reports; * Provide customer service support to clarify doubts; * Conduct videoconference meetings with customers for follow-up and delivery of operational results; * Attend customers via chat, e\-mail, and phone; * Register and configure stores in the system; * Use CRM systems. **Requirements and Desired Profile** -------------------------------- * Education: Completed or currently pursuing a bachelor's degree; * Analytical skills with a focus on problem solving; * Excellent organization and task management; * Ability to work in a team; * Proficiency with technology and Office suite; * Knowledge of CRM (Pipedrive) is a plus; * Proactive; * Strong verbal and written communication skills; * Ability to identify customer needs, be a good listener, and focus on the customer and their needs. **Benefits:** --------------- * Health insurance; * Dental insurance; * Meal allowance; * Workplace gymnastics; * Sesc membership; * Unicesumar membership; * Discount partnerships at affiliated establishments; * Childcare allowance according to collective labor agreement; * Group life insurance; * Profit and results sharing (PLR); * Career and salary plan; * PDI – Individual development plan; * Service anniversary recognition; * Birthday day off; * Monthly birthday coffee; * Celebration of special occasions. **Work Hours:** Business hours; **Location:** Rio do Sul/SC; **Salary:** Negotiable.