ORDER ADMINISTRATIVE ASSISTANT

Description

Job Summary: Operational professional responsible for invoice data entry, volume measurement, goods dispatch, customer service, and performance indicator tracking. Key Highlights: 1. Customer service and partner support 2. Document management and operational monitoring 3. KPI tracking and continuous improvement **Description and Responsibilities:** **Schedule:** Rotating shift **Level:** Operational **Employment Type:** Permanent – CLT * Enter invoices and transport documents into systems accurately; * Perform volume measurement to ensure correct freight calculation and cargo space utilization; * Handle goods dispatch by organizing loads, verifying documents, and releasing shipments; * Issue and verify cargo manifests, ensuring compliance with operations; * Issue and verify CT\-e; * Verify invoices (volumes, values, and registration data); * Organize, control, and archive documents; * Conduct physical volume verification; * Monitor and track pickups and deliveries, ensuring on-time execution; * Manage deadlines and service levels; * Provide customer service (in-person, phone, and e\-mail), clarifying inquiries, updating delivery status, and resolving incidents; * Serve internal and external customers; * Handle operational e\-mails promptly, maintaining agile communication with customers and internal departments; * Support customers, affiliates, and partner agencies; * Track affiliates (drivers/partners), assisting with route planning and productivity; * Collect freight charges and verify amounts to ensure accurate revenue collection; * Deposit bank slips and perform basic financial control related to operations; * Handle lost or damaged items, including incident reporting and customer follow-up; * Execute risk management routines, including mirror-checklists with the risk manager and trip monitoring per security procedures; * Track and update operational indicators (KPIs), such as delivery time, productivity, incidents, and service level; * Implement and monitor NPS (customer satisfaction) surveys, contributing to continuous improvement. **Requirements:** #### **Requirements:** * Completed high school education; * Prior experience in parcel-related activities; * Proficiency in Microsoft Office, especially Excel; * Strong verbal and written communication skills; * Organizational skills and proactivity; * Ability to work effectively in a team. #### **Preferred Qualifications:** * Familiarity with SSW systems; * Experience in parcel-related routines; * Currently pursuing a degree in Logistics, Business Administration, or related fields. **Benefits:** Águia Clube \- Benefits Club , Psychological support, Funeral assistance, Bicycle parking, Breakfast , Educational institution discounts, Sesc partnership, Sest Senat partnership, Credit cooperative, Parking, School kit , Vacation travel allowance, Health insurance, Dental insurance , Private pension plan, Young Apprentice Program for employees' family members , On-site cafeteria, Family allowance , Life insurance, Meal voucher, Food voucher, Transportation voucher, Changing rooms