Visitor Monitor

Description

Job Summary: The Visitor Monitor will be responsible for guiding visitors through their journey, ensuring clear, engaging, and safe experiences aligned with client objectives. Key Highlights: 1. Lead guided tours and present the company's history and processes 2. Ensure visitor safety and organize tour logistics 3. Interact with various departments and propose continuous improvements **About Us** At Exxmartt, we specialize in representing companies through experiences that connect brands, people, and purposes. For over 18 years, we have delivered carefully structured Corporate Visit Programs, promoting content, relationship-building, and strengthening the reputation of major enterprises. We are pioneers in Corporate Experiences and Visits and partner with leading brands such as Ambev, ArcelorMittal, John Deere, Natura, Oracle, Toyota, Volkswagen, among others. Our purpose is simple yet powerful: **to educate, delight, and warmly welcome** all audiences visiting our clients. Here, every encounter is an opportunity to create memorable connections. **The Position** As a **Visitor Monitor**, you will be responsible for guiding visitors throughout their entire journey — from first contact to the final thank-you smile — ensuring each visit is clear, engaging, safe, and aligned with both client and project objectives. You will directly lead guided tours, manage logistical arrangements, interact across departments, and drive continuous improvement of the visitor experience. **Day-to-Day Responsibilities** * Conduct guided tours within the factory or facility, presenting the company’s history, production processes, culture, and distinctive attributes; * Strictly enforce safety regulations, instructing visitors on PPE usage, designated routes, and visitation rules; * Prepare and organize institutional materials (brochures, videos, promotional items, and visitor kits); * Plan and coordinate tour logistics (snacks, meals, transportation, and itineraries); * Manage and track visit appointments via the dedicated website, email, and WhatsApp; * Plan visits for diverse audiences (families, schools, institutions, organizations, and companies); * Execute pre- and post-visit activities: kit preparation, material loading, satisfaction surveys, and periodic procurement of supplies; * Conduct inspections of visit areas, complete checklists, and request maintenance when necessary; * Collaborate with other internal departments and external vendors (cleaning, security, catering); * Participate in meetings and training sessions, and propose continuous improvements to the visit program; * Contribute suggestions for content updates and enhancements to the visitor experience; * Support operational coordination, including briefing development and data tracking; * Co-create written content and materials with the Communications team; * Proactively prospect institutions and universities to expand the visit program; * Be available for travel as required by operational needs. **Minimum Requirements** * Completed bachelor’s degree in Social Communication, Tourism, Languages, Pedagogy, or related fields; * Experience in customer service, reception, group facilitation, or training; * Basic proficiency in Microsoft Office Suite and Google Workspace; * Excellent verbal and written communication skills in Portuguese; * Strong public speaking ability and enthusiasm for addressing audiences; * Availability for travel. Profile That Fits Exx * Assertive and empathetic communication; * Self-management and strong sense of responsibility; * Proactivity and positive attitude; * Emotional resilience; * Collaborative spirit and teamwork orientation; * Problem-solving capability; * Organization, flexibility, and attention to detail; * Empathy, friendliness, and full focus on the visitor. **Preferred Qualifications** * Prior experience in corporate reception, events, or group facilitation; * Intermediate-level proficiency in Word and Excel; * Advanced/Fluent English Minimum Education Level: Bachelor’s Degree * Cafeteria * Commuter Bus * Well-being Allowance * Health Insurance * Total Pass and Wellhub * Vittude * Life Insurance