SUPPORT TECHNICIAN

Description

Job Summary: A TI company is seeking a Support Technician to provide second-level support and assistance, performing maintenance and configuration of systems and equipment. Key Highlights: 1. Local/remote technical support and incident handling 2. Computer and operating system maintenance and configuration 3. Investigation and diagnosis of solutions for users A TI company specializing in IT solutions is seeking a Support Technician in Colatina. 3AM IT is a company specialized in information technology solutions. We offer consulting services, software development, and technical support for companies across various sectors. **Responsibilities:** Provide second-level (on-site/remote) support and assistance for incidents and requests assigned to your support queue. Provide support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify them when necessary, and proactively assume ownership of those under your responsibility. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on equipment (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Perform computer assembly, maintenance, and configuration. Tasks relevant to Support Technician routines. Position located in Colatina / ES. Previous experience as a Technical Support Analyst, Customer Service Specialist, IT Technician, or IT Technical Support may indicate alignment with some responsibilities of this role. Incomplete technical education required; prior experience mandatory **Compensation and Benefits:** * Salary: BRL 2,700.00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: PJ \- On-site. * Duration: Full-time * Working hours: 7:00 AM to 7:00 PM\.