Description: * Completed high school education; * Skills in Level 2 technical support and with incident, problem, and change management tools and processes; * Knowledge of routing, networks, and servers; logical network configuration; and network problem analysis; * Skills in networking technologies and protocols, and network design. The following will be considered advantageous: * Ongoing undergraduate degree; * Skills in server and network (protocols) configuration; * Knowledge of Google tools (Sheets, Docs) and network security; * Technical English; * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental metrics; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize department operations; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to department needs and leadership direction; * Receiving and handling Level 3 technical support tickets, focusing on backbone logic, IP routing, and network traffic; * Executing periodic compliance processes (access validation, directory validation, among others); * Conducting connection tests; * Analyzing logical backbone and network link issues, performing tests, and identifying solutions to ensure network availability and quality; * Interacting with other support levels to ensure network availability and quality; * Performing logical configurations on servers, firewall rules, routers, and equipment; * Developing traffic capacity studies and analyses; * Performing network programming and logical configuration; * Actively participating in crisis rooms affecting business operations; * Analyzing network traffic availability and quality; * Executing configurations to ensure network traffic; * Handling mission-critical incidents; * Creating and maintaining up-to-date technical procedures and knowledge base; * Establishing standards, policies, and procedures for networks; * Planning, implementing, verifying, and resolving logical network issues of high complexity across various vendors and mobility infrastructures. 2512200202551928989