We are seeking an execution-oriented professional who is operationally close and passionate about results, to directly monitor and drive the development of our franchises. This position will play a fundamental role in sustaining the operational and commercial performance of franchise units, ensuring execution, tracking key performance indicators, guiding teams, and strengthening the franchisor's processes. We seek someone energetic enough to be in the field, closely monitor operations, generate momentum at units, and translate plans into practical execution—someone passionate about the pet industry. **Key Responsibilities** * Monitor operational and commercial KPIs across franchises * Conduct recurring meetings with franchisees and their teams * Identify bottlenecks, operational failures, and improvement opportunities * Develop and monitor unit-specific action plans * Ensure alignment among sales, retention, payment compliance, and after-sales * Support commercial campaigns, pre-sales, and local initiatives * Ensure adherence to the franchisor's processes and strategies * Support operational and commercial training * Conduct on-site visits to units when necessary * Collaborate with the company’s operational and commercial departments * Track the evolution of franchise processes and results **What We Expect from This Professional** * Execution-oriented, organized, and highly responsible * Ability to closely monitor operations and ensure execution * Strong accountability skills with a professional demeanor * Clear communication and strong interpersonal skills * Analytical ability and KPI-oriented mindset * Ability to handle multiple demands and departments simultaneously * Agility in identifying issues and acting promptly * Adaptability in dynamic, growing environments **Requirements** * Willingness to travel * Experience with targets, performance monitoring, and operational routines * Proficiency in developing and monitoring action plans * Basic or intermediate knowledge of communication and mass messaging tools * Experience in commercial operations, relationship management, or team supervision **Preferred Qualifications** * Experience with franchises * Experience in retention, after-sales, or customer relationship management * Field operations experience * Participation in operational reorganization processes * Experience in rapidly expanding companies * Experience in launching or supporting new units **Employment Model** * PJ contract (individual contractor) * Fixed remuneration: R$ 8.000,00 * Allowance: R$ 2.000,00 * Commission: R$ 2.00 per plan sold above the average of 200 plans per franchise * Travel allowance **Beyond Experience—What We’re Looking For** We seek a professional with strong operational presence, capable of generating momentum at franchise units and committed to delivering tangible results. Someone who enjoys close monitoring, supports teams, strengthens processes, and directly contributes to the sustainable growth of our franchises.
João Silva
Indeed · HR
João Silva
Indeed · HR
