Administrative Assistant - Student Support Service

Description

Job Summary: In-person, telephone, WhatsApp, and email support to students, guiding them through academic processes and ensuring their satisfaction. Key Highlights: 1. Humanized and welcoming service 2. Focus on student satisfaction and retention 3. Opportunity to transform lives through education **Join the Unifatra team!** If you enjoy interacting with people, are organized, communicate well, and believe that a welcoming service experience makes all the difference in a student's journey, this opportunity may be right for you! **Main Responsibilities** * Provide in-person, telephone, WhatsApp, and e\-mail support to students. * Guide students on academic procedures, such as enrollment, re-enrollment, course suspension, transfers, and document issuance. * Open and monitor protocols and requests, ensuring timely follow-up. * Support students in using academic systems and services. * Update registrations and records in the system. * Maintain contact with coordinators and other departments to resolve requests. * Contribute to student satisfaction and retention through humanized, agile, and solution-oriented service. **Requirements** * Completed high school or currently pursuing higher education. * Experience in customer service. * Computer literacy and proficiency in Microsoft Office. * Ease of use with systems and digital tools. **We Are Looking For Someone Who Is** * Communicative and welcoming. * Organized and detail-oriented. * Proactive and committed. * Empathetic and patient. * Agile in problem-solving. * Capable of working in a team and interacting with diverse student profiles. **Preferred Qualifications** * Experience in educational institutions. * Knowledge of academic management systems. * Experience with academic secretarial routines or student support services. Work Schedule: 8:00 AM to 5:00 PM. Employment Type: Permanent CLT contract **Work Location:** Unifatra – Uberlândia/MG At Unifatra, we believe great results are built by great people. Join our team and help transform lives through education. Compensation: R$2\.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Mode: On-site