Administrative Assistant - Customer Service

Description

**Position:** Administrative Assistant – Customer Service **Brief description:** Provide customer, cooperative member, or user support by addressing administrative and operational requests within the department, ensuring proper organization of information, records, and appropriate routing of requests. **Main responsibilities:** * Provide in-person, telephone, and/or digital channel customer or user support. * Provide information and guidance regarding company services, procedures, and workflows. * Register requests, demands, and incidents in the internal system. * Route demands to responsible departments and follow up on responses when necessary. * Organize and archive physical and digital departmental documents. * Support departmental administrative routines. * Update registrations and information in internal systems. * Monitor and track deadlines for demands and requests. * Comply with internal rules, procedures, and company policies. **Requirements:** * Completed high school education. * Basic computer skills (Microsoft Office suite). * Prior experience in customer service is considered a plus. **Work schedule:** 12x36 (12 hours on, 36 hours off), from 9 a.m. to 9 p.m. **Benefits:** * Meal allowance: BRL 880.00 * Transportation allowance * Free medical and dental assistance * Seniority bonus: BRL 40.00 * Pharmacy partnership * And others. Salary: BRL 2,017.00 per month Benefits: * Medical assistance * Dental assistance * Partnership agreements and commercial discounts * Meal allowance * Food allowance * Transportation allowance Work location: On-site