Job Summary: We are looking for team-oriented, responsible, and resilient individuals to transform the customer experience through empathetic service and the building of lasting relationships. Key Highlights: 1. Focus on continuous improvement and commitment to results 2. Acting as the project focal point and technical validation 3. Human-centered management and continuous training **Every interaction with the customer is an opportunity to build trust, resolve issues with empathy, and transform experiences into lasting relationships!** **Who do we want to walk alongside?** People who know how to work in teams, exercise freedom with responsibility, are resilient, committed to continuous improvement, motivated by results, ethical, and possess assertive communication skills. This position is also open to persons with disabilities (PWD). **Day-to-day responsibilities include helping transform the customer experience by:** **Phase 1 — Environment Setup and Onboarding** * First contact with the customer within 7 business days and scheduling of meetings. * Definition of deadlines and responsibilities via Monday. * Initial environment creation and configuration (brand identity, CSS, colors, plugins). * Collection of essential data: CNPJ, domain, professional e-mails, and information regarding ERP migration/integration. **Phase 2 — Technical Support and Launch** * Acting as the project focal point, centralizing cross-departmental requests. * Technical validation of products (SKU, NCM, images, SEO) and visual elements of the store. * Execution of pre-launch and launch activities (database cleanup, SES, 2FA, website activation). * Complete documentation update in Magatec and ensuring LGPD compliance. **What you already bring (and what makes all the difference):** * Reside in Rio do Sul–SC or nearby locations; * Availability for travel; * Technical: Basic knowledge of HTML/CSS for minor visual adjustments and familiarity with browser inspection tools. * Tools: Experience with task management (preferably Monday) and conducting meetings via Google Meet. * Profile: Ability to educate customers (e.g., guiding them to AVA trainings) and analytical mindset for data validation. Strong communication and teamwork skills. **What we offer to help you take care of who matters most—you.** * Up to five additional monthly salaries per year through achievement of organizational goals (PPR); * Meal/food allowance of R$ 31.00 per workday (approximately R$ 650.00/month) using the Swile card; * Chartered transportation to Ibirama–SC; * Progressive Unimed health plan, starting at 50% coverage and increasing by 10% annually; * Dental plan; * GoGood—the most comprehensive workplace wellness benefits solution available; * Flexible working hours and hour bank; * Birthday day off; * Goal-oriented work, clear professional growth opportunities, human-centered management, continuous training, and recognition! **How we get to know each other better:** Stage 1: Application and resume screening; Stage 2: Chat with the recruiter; Stage 3 (if applicable): Technical test; Stage 4: Interview with the immediate hiring manager; Stage 5: Offer letter; ***Important:*** *Each stage of the selection process is eliminatory.* **If you identify with this role and meet the prerequisites, don’t wait—apply now! :)**