Job Summary: The Telecom Coordinator will manage the team, ensure stability of voice platforms, lead incident resolution, and optimize technical and financial solutions. Key Highlights: 1. Lead the Telecom team and voice platforms 2. Manage incidents and optimize solutions 3. Develop the team and continuous improvement processes ***Who We Are?*** Bellinati Perez*,* specializes in secured and unsecured credit recovery—both amicable and judicial—with expertise in human, digital, and hybrid negotiation models. Over 25 years of experience and tradition strengthen our efficiency and reputation, enabling us to partner with the country’s largest credit originators. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best nationwide by GPTW (Great Place To Work). Our environment is diverse, inclusive, and values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is in our DNA—we constantly seek new technologies to enhance the experience of our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—within a flexible work schedule. **Responsibilities and Duties** ***Your Daily Routine at BP as Telecom Coordinator?*** * Lead the Telecom team, ensuring stability, performance, and efficiency of voice platforms; * Manage incidents—prioritize requests, conduct root cause analysis, and define contingency plans; * Monitor, analyze, and report on technical KPIs, availability, call quality, and performance indicators; * Plan, validate, and execute deployments of new routing, IVRs, and CRM integrations; * Manage vendors, ensuring SLA compliance, invoice control, contract management, and telephony cost oversight; * Ensure compliance with ANATEL regulations, internal policies, and audit requirements; * Research, evaluate, and implement technical and financial optimization solutions; * Reduce critical incidents and recurring failures across platforms; * Implement technical improvements that increase availability and reduce operational costs; * Serve as the technical focal point in the absence of managers and leadership; * Develop the technical team, building succession plans and promoting continuous process improvement. **Requirements and Qualifications** ***What Do You Need to Join Us?*** * Completed degree in Telecommunications, Engineering, Systems, or related fields; * Experience managing technical teams and contact center / voice platform environments; * Proficiency in telephony and voice infrastructure solutions (e.g., Asterisk, Aspect, Avaya, Khomp, or equivalents); * Solid knowledge of networks, SIP, DID, STIR/SHAKEN, 0303 numbering, call recording, and call rating; * Analytical ability to interpret technical metrics (e.g., CDSR, PDD, ASR, QoS); * Experience in governance, contract management, SLAs, and technical compliance; * Strong relationship-building and negotiation skills with carriers and strategic vendors; * Structured profile, results-oriented, focused on operational stability and continuous improvement; * Excellent communication skills, capable of translating technical scenarios into clear, executive-level language. **Additional Information** ***Work Schedule:*** * 8h12 daily; * Monday to Friday, from 08:12 to 18:00. ***Work Model/Location:*** Hybrid | Downtown Curitiba / PR ***Our Benefits:*** Fixed Salary; Performance Bonus; Meal Voucher of $31.00 per working day; Transportation Voucher; Career Development Program; Multi-benefit Card; Life Insurance; SESC Membership; University Partnerships; Corporate University; One relaxing day off (“*Day Off*”) on your birthday; "Just dress no code"—be yourself! ***For Your Health:*** Dental Plan; Gympass/Wellhub; Psychological Support; On-site physician available when needed. **\#JoinBP** Hi! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our team—specializes in secured and unsecured credit recovery, both amicable and judicial, operating through human, digital, and hybrid negotiation models. With 29 years of experience and tradition, our efficiency and reputation are reinforced, allowing us to collaborate with the country’s largest credit originators. We count on a highly qualified team—including lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we strive to deliver the most comprehensive negotiation experience—ensuring optimal outcomes for both contracting parties and debtors. We’ve designed a humanized journey, focused on the best solution for everyone. We’re building history alongside businesses and people committed to revolutionizing the collections market. People who embrace a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a fundamental pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees Certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and ranked 17th among the best and largest companies to work for in Paraná. Six operational hubs across Brazil—from South to Northeast: Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our strong organizational culture is driven by our people—and through them, we deliver the best results for our company. We Seek: People like us Driven by results and unafraid to go beyond Those eager to learn—and also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)