Operational Assistant – Internet Installation Support

Description

**We are iuh! \- Internet to Unite and Humanize.** We deeply believe in the transformative power of every human being. Here, we are driven by a purpose: **to change the landscape of digital inclusion in Brazil** through intelligent connectivity and innovative methods. We are looking for an **Operational Assistant** to support team activities, ensuring smooth process operations and contributing to operational efficiency. This professional will be responsible for **scheduling appointments, monitoring operational workflows, and ensuring deliveries are executed efficiently and within established deadlines**. If you are organized, proactive, and enjoy working in a team, this opportunity may be right for you! **Your daily mission:** • Provide operational support to technicians responsible for internet installations. • Handle technician inquiries and provide guidance. • Validate completed installations to ensure compliance with defined standards. • Assist with equipment configuration and record completed installations. • Monitor service order progress and support scheduling organization. • Schedule installations while maintaining direct contact with customers. • Maintain strong customer relationships, ensuring alignment on dates, times, and installation requirements. • Record information, operational controls, and installation status updates. • Maintain constant communication with the technical team and other departments involved in the process. **What we expect from you:** • A communicative, organized profile with strong problem-solving ability. • Ease in handling operational routines and customer interactions. • Completed high school education (ongoing undergraduate studies are a plus). • Basic computer skills and proficiency in Microsoft Office. **It’s a plus if you have:** • Experience supporting technical teams or telecom operations. • Experience in customer service or customer relationship management. • Knowledge of internet or telecommunications installation processes. • Experience with service order systems, CRM, or operational platforms. **What iuh! offers you:** * **Join a team with a strong purpose**, focused on transforming the landscape of digital inclusion in Brazil. * A dynamic, collaborative work environment with abundant learning opportunities. * Health insurance, dental insurance, flexible benefits card, AB Card \+ TotalPass, WellHub;