Job Summary: Join the largest orthodontics network in Brazil, contributing to democratizing dental care and transforming smiles through humanized, high-quality service. Key Highlights: 1. Work for the leading orthodontics company in Brazil 2. Opportunity to transform smiles and grow professionally 3. Focus on humanized, high-quality customer service We are the largest orthodontics network in Brazil! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality service offered at accessible prices. With over 20 years of operation, we have more than 350 units across Brazil and over 8 million satisfied customers proudly bearing the OrthoDontic brand in their smiles. Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey! * + Follow work instructions specified in the company’s Standard Operating Procedures manual; + Maintain equipment and workplace organized, ensuring their preservation; + Serve customers by providing all necessary support—either in person or by phone; answer customer questions and clarify doubts regarding clinic operations; + Receive and register orthodontic documentation, radiographs, and supplementary examinations; + Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; + Occasionally confirm appointment times for customers who did not receive SMS reminders; + Occasionally schedule appointments for new patients and those undergoing treatment; + Reschedule appointments for patients who missed their consultations; + Receive customer payments for services rendered, recording transactions in the management system; + When handling cash receipts, submit a detailed cash report to the company’s administrative manager; + Assist customers in using the self-service kiosk; + Provide personalized service to customers/accompanying persons waiting in the reception area; + Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; + Regularly check ambient temperature and sound levels—including TV and radio—in waiting areas; + Accurately record and objectively relay messages to respective departments/sectors within the company; + Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; \- Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; + Maintain overall organization, cleanliness, and hygiene of the department; + Participate in technical and/or behavioral training sessions provided by the company. Working Hours: Monday to Friday: 8:30 AM–6:30 PM / 12:00 PM–2:00 PM / 8:00 AM–12:00 PM; Saturday