




Job Summary: Responsible for ensuring continuity and quality of public service, handling and directing telephone calls, and organizing the reception area. Key Highlights: 1. Ensure continuity and quality of public service 2. Handle and screen incoming telephone calls 3. Assist with administrative tasks and maintain an organized environment ### **JOB DESCRIPTION** **JOB MISSION** To perform necessary coverage and replacement duties, ensuring continuity and quality of public service, handling and processing telephone calls, routing them to the requested departments, and maintaining an organized reception area. **MAIN RESPONSIBILITIES** * Ensure proper use of uniform, personal hygiene, materials, and supplies in accordance with uniform standards and instructions from the immediate supervisor; * Greet visitors arriving at the company and direct them to appropriate departments based on purpose and instructions; * Receive and screen internal and external telephone calls, transferring them to the requested individuals; * Receive documents, correspondence, and products, routing them to the relevant departments according to subject matter; * Assist with administrative tasks upon request from the immediate supervisor; * Maintain cleanliness and organization of the workplace; * Perform related duties as assigned by the immediate supervisor, consistent with individual competencies. ### **JOB REQUIREMENTS** **REQUIRED COMPETENCIES (Knowledge, Technical Skills, and Practical Abilities)** MINIMUM EDUCATION: Completed Elementary School. DESIRED: Completed High School. MINIMUM EXPERIENCE IN FIELD: 6 months. DESIRED: 1 year. LICENSES/CERTIFICATIONS: Not applicable. **DESIRED** * Familiarity with administrative routines; * Ability to organize files and documents. ### **ADDITIONAL INFORMATION** **Employment Type:** CLT


