Customer Relationship Representative – CEMIG

Description

Job Summary: Customer Relationship Representative at CEMIG, providing direct customer support with a focus on excellence, courtesy, and prompt resolution of inquiries and requests. Key Highlights: 1. Customer service via telephone, in person, or through digital channels 2. Clarification of questions regarding CEMIG bills and services 3. Recording of service interactions and routing of requests Job Description We are seeking professionals to work as Customer Relationship Representatives at CEMIG, delivering direct support to the company’s customers. The role involves inbound and/or in-person service, emphasizing excellence, courtesy, and promptness in resolving inquiries, recording requests, conducting negotiations, and providing guidance on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify questions regarding bills, consumption, power disconnections and reconnections, duplicate bill issuance, and other services offered by CEMIG; Record service interactions in internal systems; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and collaboratively in a team; Commitment to public service quality. Employment Type: Full-time, Permanent CLT Salary: R$1.862,63 – R$2.294,91 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site