### **Nice to meet you, Sympla** **Brazil's largest and best ticketing platform!** We exist to simplify people's connection to unique moments, and we take pride in having innovation embedded in our DNA. We believe in meaningful, straightforward, and comprehensive experiences! And to **think big** with us, we are constantly seeking more amazing people. At Sympla, we value and promote plurality and inclusion, believing that diversity of experiences and perspectives is essential to our business’s success. We seek professionals from diverse genders, backgrounds, and realities. We are looking for people committed to results, who strive to be protagonists of their own careers and are ready to deliver creative and impactful solutions. Become a Sympler! **What will your day-to-day look like as a Customer Support Assistant here?** * **Multichannel Support:** Respond efficiently and courteously to customer inquiries via chat and e\-mail. * **Support and Resolution:** Provide comprehensive assistance in resolving various issues and questions. * **Customer Guidance:** Guide users through the platform, delivering clear information about features and usage policies. * **Request Tracking:** Ensure each request is fully tracked and handled thoroughly and satisfactorily. * **Conflict Management:** Handle sensitive situations empathetically and effectively, seeking solutions aligned with company policies. * **Team Collaboration:** Work collaboratively with other members of the Customer Experience (CX) team, sharing information and contributing to a cooperative environment. * **Parallel Operations:** Support operations beyond direct ticket handling, such as managing reopened inboxes, tracking cross-team requests, and assisting on internal channels (Slack, Zeev, etc.). * **Feedback Collection:** Help collect customer feedback to drive continuous improvement of our services and platform. **What do you need to join our B2C Support team?** * Prior experience in customer service, preferably B2C. * Ability to work rotating shifts, including holidays and weekends. * Excellent written and verbal communication skills. * Ability to manage multiple interactions and priorities simultaneously. * Proficiency in using and learning digital tools and platforms. * Strong organizational skills and self-management of workflow. * Experience working with service goals and performance metrics. **It’s a great plus if you have:** * Prior knowledge of the events industry or ticketing platforms. **Work model:** Hybrid \| BH or SP **Working hours:** Monday to Friday, 10 a.m. to 7 p.m., with rotating Saturday and holiday shifts **Sympla prioritizes diversity and plurality.** We believe a diverse team is essential for innovation and success. Therefore, all individuals are welcome in our selection process, regardless of origin, gender, ethnicity, sexual orientation, gender identity, disability, age, or any other dimension of diversity. We value the exchange of experiences and perspectives and are committed to building an inclusive and welcoming environment for everyone! **Join Brazil’s largest and best event and experience platform!**
João Silva
Indeed · HR
João Silva
Indeed · HR
