### **Nice to meet you, Sympla** **Brazil's largest and best ticketing platform!** We exist to simplify the connection between people and unique moments, and we are proud to have innovation embedded in our DNA. We believe in meaningful, straightforward, and comprehensive experiences! And to **think big** with us, we are constantly seeking more extraordinary people. At Sympla, we value and promote diversity and inclusion, believing that diverse experiences and perspectives are fundamental to our business’s success. We seek professionals from different genders, backgrounds, and realities. We are looking for people who are results-oriented, who strive to be protagonists of their careers, and who are ready to deliver creative and impactful solutions. Become a Sympler! **What will your day-to-day look like as a B2B Customer Support Assistant here?** As a B2B Support Analyst, your mission will be to provide dedicated, empathetic, and efficient support to event producers, ensuring they have a positive and effective experience with the platform. Your role will be essential to the success of these partners, directly contributing to customer journey excellence and strengthening our B2B relationships. **Customer Support and Experience** * Provide B2B customer support across multiple channels (chat, e\-mail, WhatsApp, social media, and tickets), following defined guidelines and workflows. * Ensure clear responses delivered within established timeframes, aiming for appropriate resolution of requests. * Support event producers in using the platform by clarifying doubts and guiding them on basic features. **Ticket Management and Operational Support** * Register, organize, and track tickets, ensuring proper routing and case closure. * Support technical request management, escalating to relevant support teams when necessary. * Accurately tag tickets and requests, contributing to operational data organization. **Operations and Processes** * Follow defined processes, workflows, and guidelines for support operations. * Support execution of auxiliary operations critical to the CX team’s functioning. * Contribute operational suggestions and feedback, always aligned with leadership. **Learning and Development** * Continuously deepen knowledge of the platform, products, and support workflows. * Participate in trainings, technical meetings, and team sessions. * Support the initial onboarding of new producers onto the platform. **What do you need to join our B2B Support team?** * Prior customer service experience, preferably B2B. * Ability to work rotating shifts, including holidays and weekends. * Excellent written and verbal communication skills. * Ability to manage multiple simultaneous interactions and priorities. * Proficiency in using and learning digital tools and platforms. * Strong organizational skills and self-management of workflow. * Experience working with service targets and performance metrics. **It would be a great advantage if you have:** * Prior knowledge of the events industry or ticketing platforms. * Familiarity with Zendesk. * Familiarity with HubSpot. **Work model:** Hybrid \| BH or SP **Working hours:** Monday to Friday, 10 a.m. to 7 p.m., with rotating Saturday and holiday shifts **Sympla prioritizes diversity and plurality.** We believe a diverse team is essential for innovation and success. Therefore, all individuals are welcome in our selection process, regardless of origin, gender, ethnicity, sexual orientation, gender identity, disability, age, or any other dimension of diversity. We value the exchange of experiences and perspectives and are committed to creating an inclusive and welcoming environment for everyone! **Join Brazil's largest and best events and experience platform!**
João Silva
Indeed · HR
João Silva
Indeed · HR
