Job Summary: We are seeking a dedicated and analytical Performance Assistant to support the monitoring and improvement of performance indicators, acting proactively and proposing process enhancements. Key Highlights: 1. Monitor and improve operational performance indicators 2. Analyze root causes of delays and non-conformities 3. Propose process improvements and automations Recognized as one of the leading companies in the national transportation sector, Della Volpe possesses the experience and know-how required to deliver innovative solutions, customized projects, and services grounded in principles such as tradition, technology, and cargo transportation safety to clients across Brazil. Currently, we operate over 30 branches nationwide and employ more than 1,400 professionals responsible for delivering high-quality service. We are seeking a dedicated and analytical **Performance Assistant** to support the monitoring and improvement of the company’s performance indicators. **Responsibilities and Duties** * Monitor operational performance indicators to identify deviations, process failures, and opportunities for improvement within logistics workflows; * Daily monitoring of contractual SLAs with customers, ensuring accurate tracking of deadlines, delays, exclusions, and exceptions; * Analyze root causes of delays, SLA breaches, and non-conformities by connecting information across warehouse, transportation, customer, and internal departments; * Act preventively by flagging risks that may impact performance indicators before they escalate into penalties or customer dissatisfaction; * Validate and manage databases to ensure data consistency and reliability; * Support operational areas (warehouse, planning, fleet, customer service, and commercial) with clear, actionable information for decision-making; * Prepare materials for performance review meetings, providing critical insights on root causes, responsible parties, and action plans; * Propose process improvements, automations, and standardizations aimed at reducing recurrence of failures and increasing operational predictability. **Requirements and Qualifications** * Completed high school education; * Intermediate Excel proficiency; * Analytical and organized profile; * Strong communication skills and ability to work effectively in teams. **Additional Information** Transportation Allowance + On-site Restaurant + Health Insurance (50% company-funded) + Dental Insurance + Profit Sharing Plan (PLR) + Annual Bonus + Longevity Bonus + Totalpass + Partnership with SEST SENAT. **Della Volpe** is one of the largest and most solid logistics operators in Brazil. With over 30 branches nationwide and a top-tier team of 1,400 employees, we operate in road freight transportation across Full Load, Less-Than-Truckload (LTL), Express, Chemical, and Port-related cargo segments — all featuring pickups or deliveries across every region of the country. More than a transporter, **Della Volpe** is a provider of Logistics Solutions leveraging state-of-the-art technology in the industry, with over 68 years of history.