Job Summary: The professional will register and monitor customer interactions, conveying clear and accurate information to clarify doubts and resolve requests, ensuring customer satisfaction. Key Highlights: 1. Customer service and resolution of requests 2. Ensuring process efficiency and customer satisfaction 3. Safeguarding the cooperative's image and results **Job Mission** Register and monitor customer interactions, providing customers with clear and accurate information to clarify doubts and resolve requests. Manage and resolve internal and external matters, ensuring process efficiency, customer satisfaction, and safeguarding the cooperative's image and results. **Education** * Bachelor's degree in progress in Administration, Commercial Management, or related fields is desirable. **Requirements** * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Knowledge of internal and external ticket handling workflows; * Customer service and administrative routine experience is desirable. **Essential Competencies:** Cooperate to grow, delight the customer, manage emotions, and pursue excellence.
João Silva
Indeed · HR
João Silva
Indeed · HR
