Graphic Printing Sales Assistant

Description

Job Summary: The Sales Assistant supports the graphic printing sales department by handling customer service, preparing quotations, tracking orders, and contributing to business results. Key Highlights: 1. Support the sales department in customer service and quotation preparation. 2. Contribute to an agile, results-oriented customer service experience. 3. Act as a liaison for communication among customers, sales, creative, and production. Graphic Printing Sales Assistant Position: Sales Assistant FIXED SALARY + COMMISSION Position Mission Support the graphic printing sales department in customer service, quotation preparation, order tracking, and sales routine support, contributing to an agile, organized, and results-oriented customer experience. Main Responsibilities Provide initial customer service via WhatsApp, phone, email, and in person. Gather customer requirements to prepare quotations. Prepare and submit commercial proposals and quotations for graphic services. Track order progress with production and other internal departments. Follow up on submitted quotations to convert them into sales. Update customer records, orders, and commercial information in systems or spreadsheets. Support the sales team in managing the customer portfolio and sales opportunities. Ensure order deadlines, specifications, and information are accurately recorded. Facilitate communication among customers, sales, creative, prepress, and production teams. Support post-sales activities to enhance customer satisfaction and loyalty. Organize documents, reports, and administrative routines of the sales department. Contribute to achieving the company’s sales targets. Requirements Completed high school education. Technical or undergraduate degree in Administration, Commercial Management, Marketing, or related fields is desirable. Prior experience in customer service, inside sales, or sales support. Experience in printing shops, visual communication, custom stationery, or the graphic industry is desirable. Strong verbal and written communication skills. Organizational skills, agility, and attention to detail. Proficiency in computer applications and Microsoft Office suite. Familiarity with commercial management systems, CRM tools, or quotation software is desirable. Desirable Knowledge Types of graphic materials, finishing options, and printing processes. Basic knowledge of stationery, paper formats, bleed, file preparation, and production timelines. Customer service and commercial negotiation techniques. Order tracking and post-sales routines. Behavioral Competencies Organization Proactivity Agility Effective Communication Interpersonal Skills Attention to Detail Sense of Priority Commitment to Deadlines Customer Focus Results Orientation Success Indicators Number of quotations sent. Quotation-to-order conversion rate. Customer response time. Customer satisfaction level with service. Rate of rework due to commercial information errors. Adherence to follow-up and order tracking deadlines. Advantages Previous experience in quick-print shops, offset printing, or visual communication. Basic knowledge of design software or ability to review graphic files. Experience in consultative customer service and commercial support. Compensation: R$2,000.00 – R$2,500.00 per month Benefits: * Transportation allowance Work Location: On-site