Receptionist (6 hours)

Description

Job Summary: We are seeking receptionists to welcome clients, provide information, manage service orders, and supervise activities to ensure high-quality service. Key Highlights: 1. Working at a renowned laboratory in Minas Gerais 2. Responsibility for client reception and information provision 3. Opportunity to train and supervise new receptionists Check-Up Medicina e Diagnóstico, the third-largest laboratory in the state of Minas Gerais by number of tests processed, specializing in Clinical Analyses and Imaging Diagnostics, is seeking Receptionists. **Main Responsibilities:** • Welcome clients, answer questions, and provide clear and accurate information regarding laboratory tests and services; * Fully comply with internal Service Order (SO) registration procedure POA-REC-001; * Dress according to company guidelines; * Maintain an organized and clean workplace; * Safeguard confidentiality and security of information, adhering to information security and data protection policies and regulations; * Train, supervise, and provide feedback to new receptionists during onboarding; * Monitor, oversee, and adjust daily routines of junior and mid-level receptionists; * Handle potential client conflicts and escalate to immediate supervisor when necessary; * Supervise daily cash register closing; * Generate performance indicators regarding percentage of incorrect requisition forms per receptionist and monitor them; * Receive, register, forward, and analyze incidents (RNC) to managers and SGQ, ensuring confidentiality and traceability of information; * Monitor activities of Clinics/Partners according to internal agreements; * Request and account for operational handling supplies in the system; * Open operational support tickets (Infrastructure – IT – Logistics) when applicable. **Requirements:** \- Availability to work flexible hours; \- Prior experience in reception (minimum 1 year); **Work Schedule: 5:45 AM to 12:00 PM (Monday to Saturday), 6 hours.** **Base Salary: R$1\.326,27 \+ benefits.** **Benefits:** * Monthly individual performance bonus (Attendance): R$260.00 * Meal allowance: R$220.24 fixed \+ R$9.45 per business day * Unimed Health Plan with co-payment (company subsidy for employee based on age bracket; employee may include family members at their own expense) * Uniodonto Dental Plan (50% company subsidy) * Life Insurance (100% company subsidy) * Gympass; * Additional vacation day after every 5 years of service; * Emotional Support: Dedicated psychologist for the Employee Well-being Program; * Birthday Gift Card: R$50; * Discounts on tests and consultations conducted at Check-Up. Employment Type: Permanent CLT Compensation: Starting from R$1\.326,27 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site