Receptionist 12x36

Description

Job Summary: Check-Up Medicina e Diagnóstico is seeking Receptionists to provide customer service, deliver information about examinations and services, and ensure workplace organization. Key Highlights: 1. Greet customers and provide information about examinations and services 2. Safeguard the confidentiality and security of information 3. Handle conflict resolution with customers Check\-Up Medicina e Diagnóstico, the third largest laboratory in the state of Minas Gerais by number of examinations processed, operating in Clinical Analysis and Imaging Diagnosis, is seeking Receptionists. **Main Responsibilities:** **Greet customers, answer inquiries, and provide clear and accurate information about laboratory examinations and services;** * Fully comply with internal Service Order (SO) registration procedure POA\-REC\-001; * Dress according to company guidelines; * Maintain an organized and clean workplace; * Safeguard the confidentiality and security of information, adhering to information security and data protection policies and regulations; * Train, supervise, and provide feedback to new receptionists during onboarding; * Monitor, oversee, and adjust daily routines of junior and mid-level receptionists; * Resolve potential conflicts with customers and escalate to immediate supervisor when necessary; * Supervise daily cash closing; * Generate performance indicators regarding the percentage of incorrect requisition forms per receptionist and monitor them; * Receive, register, forward, and analyze incidents (RNC) to managers and SGQ, ensuring confidentiality and traceability of information; * Monitor activities of Clinics/Partners according to internal agreements; * Request and track operational consumables in the system; * Open operational support tickets (Infrastructure – IT – Logistics) as applicable. **Requirements:** \- Availability to work flexible hours; \- Prior experience in reception (minimum 1 year); **Work Schedule:** 12x36: 6:00 AM to 6:00 PM **Base Salary: R$1\.621,00 \+ bonuses and benefits.** **Benefits:** * Monthly individual performance bonus (Attendance): R$260.00 * Meal allowance: R$220.24 fixed \+ R$9.45 per business day * Unimed health plan with co-payment (company subsidy for employee based on age group; employee may include family members at their own expense) * Uniodonto dental plan (company subsidy: 50%) * Life insurance (company subsidy: 100%) * Gympass; * Longevity leave: +1 additional vacation day after every 5 years of service; * Emotional support: Dedicated psychologist for the Employee Well-being Program; * Birthday gift card: R$50; * Discount on examinations and consultations performed at Check\-Up. Employment Type: Permanent CLT Compensation: Starting from R$1\.621,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site