Job Mission * Receive customers, understand their needs and issues, perform vehicle diagnosis and repair, and address potential questions, while adhering to internal policies and occupational health and safety regulations. Your Daily Responsibilities * Monitor, analyze, and propose improvements to processes, resolving medium-complexity problems; * Provide operational guidance to less-experienced or operationally focused staff, and support alignment of team demands with area leadership; * Conduct initial customer service, completing checklists to assess needs and prepare estimates; * Perform a technical analysis of the vehicle, identifying and justifying services not reported by the customer—especially those related to safety-critical components; * Sell necessary repairs and replacement parts for the vehicle, supported by technical justifications for the work to be performed; * Recommend additional products and services based on technical analysis, clearly articulating their necessity and benefits to the customer; * Maintain clear communication with the customer, informing them of costs, payment terms, estimated completion times, possible schedule changes, and satisfaction surveys, among other items; * Deliver high-quality services within agreed timelines, in compliance with internal policies and standards; * Ensure customer well-being during their time at the workshop—for example, by directing them to the waiting area and arranging alternative services; * Comply with all workplace rules and procedures, including workstation cleaning, personal hygiene, mandatory training courses, and proper use of personal protective equipment (PPE). Key Requirements * Completed high school education; * Strong communication skills; * Valid driver’s license category B (mandatory); * Prior experience in this role. Our Benefits: * Health insurance, dental insurance, meal allowance, life insurance, transportation allowance, pharmacy assistance, Wellhub (Gympass), MediQuo (telemedicine), payroll-deductible loans, Chevrolet product and service bonuses, SESC benefits (leisure, hospitality, nutrition, sports), and partnerships with other providers. We take great pride in our history! We are the largest Chevrolet dealership network in the interior of Minas Gerais and are actively seeking new talent to join our team. Our customers are fundamental to our success—which is why they remain at the center of every decision we make. We value the professional growth of each team member, believing that together we can achieve remarkable results. Our commitment is to grow collectively, pursuing continuous improvement at every step. We are dedicated to becoming the leading reference in automotive products and services. Would you like to join us in this challenge? Employment Type: Full-time / CLT Benefits: * Meal allowance * Transportation allowance Licenses/Certifications: * Driver’s license category B (Mandatory)