Job Summary: We are seeking an agile and efficient professional to provide technical support to users on operating systems, software, hardware, and networks, ensuring high availability and performance. Key Highlights: 1. User support via phone, remote access, or in-person across various technologies 2. Incident analysis and resolution, with escalation when necessary 3. User guidance and training to ensure high platform availability We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we’re apart, we stay connected. We hold ceremonies to foster closeness, share knowledge, and keep up with company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** An agile and efficient individual. **Your day-to-day responsibilities will include:** * Providing user support via phone, remote access, or in-person, as well as logging incidents to enable incident analysis and resolution, escalating them to resolver groups when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and guiding and training users when required. **Requirements and Qualifications** **Preferred Skills:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Information Security; * CITRIX knowledge **Working Hours:** * ****07:00 to 19:00 (12x36 shift schedule) **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnerships**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, to encourage physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?