Internal Registration Agent - Customer Service | Certifica

Description

Job Summary: We are seeking a professional with strong communication skills, empathy, and analytical ability to issue digital certificates and provide direct customer service within a light-hearted, collaborative, and customer-centric team. Key Highlights: 1. Customer-focused culture, innovation, and continuous learning 2. Accessible leadership that promotes team development 3. Opportunities for development and growth Certifica is a Brazilian company operating in management, sales, and education, offering reliable digital solutions that empower individuals and businesses. We believe in growing together — company and employees — and therefore value a light-hearted, collaborative, and energetic team. Our culture centers on the customer, is driven by innovation and continuous learning, and thrives on great people who think beyond the ordinary, create the future, and make digital transformation happen simply, transparently, and purposefully. For this position, we seek a professional with strong verbal and written communication skills, as well as empathy and courtesy, given the constant interaction with customers. The role involves issuing digital certificates and providing direct public service. Additionally, strong analytical ability and sustained attention are essential, as Registration Agents also perform initial analysis and verification of documentation required for certificate issuance. We value agile, dynamic professionals capable of efficiently handling high workloads. **Requirements:** Completed high school; Computer literacy — Microsoft Office suite. **Preferred Qualifications:** Bachelor’s degree completed or in progress in related fields; Experience in customer service. **Benefits and Work Environment:** Meal allowance; Wellhub (formerly Gympass); Conexa Saúde (Psychological, Nutritional, etc. support); Unimed health insurance plan with co-payment for employees and dependents; Santa Casa Facilita Minas plan — special discounts on medical consultations, healthcare facilities, and commercial establishments; Discounts through the Certifica Benefits Club; Learn Up — educational assistance supporting continuous improvement and development; Basic life insurance; Transportation allowance; Relaxed and light work environment, with genuine teamwork and cooperation; Accessible leadership that promotes team development; Opportunities for development and growth. **If you identify with this opportunity, we’d be thrilled to welcome you to Certifica!**