Administrative Commercial Assistant

Description

Job Summary: Professional responsible for expanding the member base, managing relationships, assisting with financial and legal processes, and supporting customer retention. Key Highlights: 1. Opportunity to expand the member base 2. Focus on continuous relationship management and customer support 3. Work environment that values ethics, empathy, and quality ***Our Purpose:*** Our purpose is to care for people responsibly, respectfully, and with excellence, delivering solutions that provide security, trust, and peace of mind to our members. We grow sustainably without compromising ethics, empathy, and quality in every interaction. ***Responsibilities:*** Conduct sales both in person and via telephone to expand the member base; * Maintain ongoing relationships and provide support to members, both in person and via telephone; * Be responsible for initiating insurance claims, conducting on-site inspections at the company's address, and performing daily cash reconciliation; * Update and manage financial records, including bill payments and maintaining member registration data, as well as supporting the finance department by sending invoices, receipts, and other office-related documentation; * Conduct collection and negotiation activities (by telephone) with active and inactive members; * Contribute to expanding and retaining the membership portfolio, aiming to reduce cancellation rates (churn); * Submit documents to the legal department within requested deadlines; * Ensure the accuracy and integrity of information in the CRM system to support relationship strategies and membership growth ***Requirements:*** Completed high school education; preferred qualifications include technical or undergraduate degrees in Administration, Commercial Management, Business Processes, or related fields. * Experience in sales and customer service, emphasizing quality and efficiency; * Strong verbal and written communication skills; * Ability to argue persuasively; * Results-oriented mindset, focused on achieving goals and performance targets; * General knowledge of sales techniques and processes. * Proficiency with technology and digital tools (spreadsheets, CRM, email/digital distribution platforms). * Teamwork skills to collaboratively achieve shared goals. * Responsible and disciplined handling of confidential information, maintaining ethics and respect toward members and colleagues; * Openness and receptiveness to task delegation from management. Working Hours: Monday to Friday, 08:00–18:00 Saturday, 08:00–12:00 **Benefits:** **Salary*****:*** R$1,735.45 \+ Performance bonuses **Meal Voucher;** **Health Insurance;** **Dental Insurance;** **Life Insurance;** **Gympass;** **Transportation Allowance;** **Education Assistance.** Employment Type: Full-time, Permanent CLT Compensation: R$1\.735,45 per month Benefits: * Health insurance * Dental insurance * Education assistance * Life insurance * Meal voucher * Transportation allowance Work Location: On-site