Financial Tutor

Description

Job Summary: We are seeking a professional who can balance administrative organization and negotiation skills, ensuring students' financial well-being and providing solutions to maintain their studies. Key Highlights: 1. Consultative support for financial inquiries and collections management 2. Negotiation and agreements for credit recovery and student retention 3. Monitoring of payment flows to prevent accumulation of debts We seek a professional who balances administrative organization with excellent negotiation skills. The role's objective is to safeguard our students' financial health by offering solutions that keep their studies on track. **Responsibilities and Duties** * **Consultative Support:** Provide students with clear explanations regarding amounts, fees, and deadlines when addressing financial inquiries. * **Collections Management:** Proactively contact delinquent students to understand their situation and propose solutions. * **Negotiation and Agreements:** Formalize installment plans and financial agreements aimed at credit recovery and student retention. * **Bill Operations:** Update receivables, issue duplicate bills, send digital collection notices, and monitor due-date notifications. * **Financial Lifecycle Tracking:** Continuously monitor each student's payment flow to prevent debt accumulation. **What We Seek (Requirements)** * **Proven Experience:** Experience in customer service and, mandatorily, in **collections processes**. * **Communicator Profile:** Strong argumentation skills, firmness in negotiation, and great patience for handling conflict situations. * **Organization:** Proficiency in using systems, spreadsheets, and meeting strict deadlines. * **Goal-Oriented Mindset:** Results-driven approach (student recovery and reduction of delinquency). **Benefits Package** * **Fixed Salary:** R$ 1\.800,00\. (Increases according to career progression plan) * **Variable Compensation:** Commission based on achieved targets (agreements closed/paid). * **iFood Voucher:** R$ 350,00 (flexible benefit accepted at supermarkets and restaurants). * **Tuition Assistance:** 80% discount on any UniCesumar course (undergraduate or postgraduate). * **Health and Well-being:** GymPass (Wellhub) for gym access and Book Club membership. * **Your Special Day:** Birthday day off. Compensation: R$1\.800,00 \- R$2\.500,00 per month Benefits: * Education Allowance * Free Parking * Meal Voucher Work Location: On-site