BUSINESS EXECUTIVE

Description

Job Summary: A professional to manage enterprise accounts at SaaS technology companies, focused on retention, expansion, and solution activation, with strong capabilities in data analysis and strategic communication. Key Highlights: 1. Experience managing enterprise accounts and complex SaaS negotiations. 2. Proficiency in SaaS metrics such as Churn Rate, NRR, LTV, and CAC. 3. Ability to communicate effectively from technical staff to C-level executives and deliver training sessions. **Requirements:** * Experience working at technology companies (preferably SaaS), managing enterprise accounts and complex negotiations; * SaaS Metrics: Full mastery of Churn Rate, NRR (Net Retention Revenue), LTV, and CAC; * Management Tools: Advanced CRM and BI tools; * Data Analysis: Ability to manipulate spreadsheets or dashboards to extract strategic insights; * Success Methodologies: Knowledge of frameworks such as Customer Success Management or Customer Centricity; * Active Listening and Empathy: Ability to understand customer pain points before proposing solutions; * High-Level Communication: Skill to transition seamlessly from technical discussions with developers to strategic conversations with Directors/CEOs; * Resilience and Negotiation: Ability to say \"no\" to customers when necessary, while preserving trust and relationships; * Teaching Ability and Oratory Skills: Comfort presenting publicly, hosting webinars, and delivering engaging training sessions; * Willingness to travel **Responsibilities:** * Manage enterprise accounts with a focus on retention, expansion (upsell/cross\-sell), and SaaS solution activation. * Monitor performance and improve ROI through strategic business analysis, KPI tracking, and data intelligence. * Develop new business opportunities and strategic partnerships. * Identify customer needs and product evolution opportunities. * Serve as a bridge between technical, commercial, and executive teams, leading strategic negotiations with C\-Level executives and client specialists. * Represent the company at industry events to strengthen networking, relationships, and lead generation. * Deliver internal training sessions to develop and upskill team members. * Host live sessions for customers to instruct them on products, business operations, and the broader market. * Willingness to travel **Benefits:** Bradesco Health Insurance plan for employees and dependents (spouse and children), with nationwide coverage. Dental Care Assistance Pluxee allowance of R$ 42/day Birthday day off \+ personalized birthday gift Profit Sharing Program (equivalent to one month's salary) Special wedding gift Diaper allowance for newborns at Otimiza Maternity and Paternity Leave Transportation Allowance or Mobility Allowance On\-site snacks including coffee, hot chocolate, tea, and snacks Transportation Allowance or Mobility Allowance Pharmacy discount program Working Hours: Monday to Friday, 08:00–17:00 or 09:00–18:00 Employment Type: CLT (Permanent) Work Mode: On\-site **All our positions are open to People with Disabilities (PcD)**