Job Summary: The Coordination Assistant handles administrative and operational routines, provides customer service, and supports coordinators and microcredit agents. Key Highlights: 1. Administrative and support services 2. Focus on customer satisfaction 3. Support to coordinators and microcredit agents We believe our employees constitute the most important element for transforming the reality of communities and institutions still lacking public policies and access to citizenship. This is a position for our Talent Pool. INEC is seeking talented, passionate individuals who are committed to continuous growth and excellence. The Coordination Assistant performs internal administrative and operational activities related to customer service and assists Unit Coordinators and Microcredit Agents in carrying out their responsibilities. If you are an organized professional driven by customer satisfaction, INEC is the right place for you! Join this family, ESSENTIALLY MADE OF PEOPLE! **Responsibilities and Duties** **Duties for this position:** * Customer service, providing\-them with information about products and services; * Conducting various inquiries and document control; * File control and organization; * Supporting the unit's managerial control tracking; * Supporting the credit proposal contracting process; * And other duties within the scope of this role; **Requirements and Qualifications** Legal age (18 years or older); Education: Completed high school; **Required Knowledge:** Experience in administrative routines and public service; Willingness to travel between municipalities; Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint). **Additional Information** **Base Salary:** R$ 1\.712,11 Situational Remuneration; Working Hours: Monday to Friday (8:30 AM to 5:30 PM). **Benefits of Working at INEC:** Professional development and training program; Medical and dental plan; Emotional well-being program; Private pension plan; Meal allowance and Basic Food Basket allowance: R$ 1\.496,46; Wellhub; Daycare reimbursement; Life insurance. Bring your talent to INEC! Our Contacts: Regional Office Maceió \- AL Phone: (82\) 99171\-3787 E\-mail: rhagro\_al@inec.org.br Apply now and join our selection process. \#INECFEITODEGENTE Founded in 1993, the Northeastern Citizenship Institute (INEC) is a Civil Society Organization (CSO) focused primarily on the sustainable development of communities in Brazil’s Northeast region. In 2003, its qualification as a Civil Society Organization of Public Interest (Oscip) enabled INEC to partner with the Banco do Nordeste to implement microfinance programs. Since then, INEC has accumulated 20 years of experience in microcredit, having operated the Crediamigo program from 2003 to 2022 and the Agroamigo program since 2005 until today. In 2021, the international NGO Water.Org joined forces with INEC and BNB to facilitate access to water solutions through microcredit. In 2022, Agroamigo served 1\.410\.064 active clients across 2\.074 municipalities in Brazil’s semi-arid region. Beyond microfinance, INEC invests in socio-environmental initiatives, serving children, youth, and adults through projects that significantly contribute to sustainable development—based on income generation and social leadership—in alignment with the United Nations’ Sustainable Development Goals (SDGs). Currently, INEC employs over two thousand staff members across all states of Brazil’s Northeast region, as well as in northern Minas Gerais and northern Espírito Santo. Join this team \#feitodegente and bring your talent to INEC!
João Silva
Indeed · HR
João Silva
Indeed · HR
