Job Summary: Technical support professional ensuring resolution of incidents and service requests, with a focus on operational and strategic efficiency for clients. Key Highlights: 1. Structured career plan with biannual evaluations 2. An environment that fosters learning, creativity, and teamwork 3. Opportunities for promotion, advancement, and growth **Prime Results** is a company specialized in providing Information Technology services, outsourcing, business advisory, and consulting. With a firm commitment to excellence and innovation, our mission is to transform challenges into opportunities by delivering exceptional, customized services that enhance operational and strategic efficiency for businesses—resulting in the long-term success of our clients. Evolution is our watchword. Here, all employees benefit from a structured career plan featuring biannual evaluations of technical and behavioral competencies. Based on your performance, you will have opportunities for promotion and advancement, as well as participation in internal initiatives that drive growth! We are constantly pursuing innovation and excellence, and our IT team comprises talented professionals passionate about their work. At Prime Results, you’ll find an environment that fosters learning, creativity, and teamwork—joining a journey that transforms challenges into opportunities. **Let’s go together \#RumoAoInfinito?** **Responsibilities and Duties** **Responsibilities and Duties** * Provide technical support to internal users, ensuring resolution of incidents and service requests related to hardware, software, and corporate services. * Deliver support via tickets, phone, or in-person, ensuring adherence to defined SLAs. * Install, configure, and maintain operating systems, standard applications, and corporate tools (Microsoft 365, antivirus, etc.). * Support IT asset management, including equipment tracking, license management, and inventory. * Document technical procedures and contribute to continuous improvement of support processes. * Collaborate with other IT areas to ensure service stability and availability. **Desired Experience** * Prior experience in technical support or help desk. * Experience with Linux **Requirements and Qualifications** **Requirements and Qualifications** **Education:** * Technical or undergraduate program in progress in the IT field. **Skills:** * Strong communication and customer-oriented service skills. * Ability to organize and prioritize tasks. * Proactivity and teamwork. **Knowledge:** * Basic knowledge of the Windows operating system. * Understanding of networking fundamentals (TCP/IP, DNS, DHCP) and connectivity. * Familiarity with ticketing management tools (ITSM) and ITIL best practices. * Clear communication skills and customer-oriented service orientation. * Basic knowledge of Microsoft 365\. * Advanced knowledge of computer maintenance and reinstallation. * Knowledge of Linux and Asterisk **Additional Information** **Work Schedule:** 08:00 to 18:00 \- Monday to Friday **Work Location:** Estoril and Santo Antônio \- BH/MG **What \#Primer offers:** * Caju Card A flexible card you can use wherever you prefer—whether lunching with coworkers or grocery shopping. Value: R$40 per working day! * Transportation Benefit * Fuel Allowance You choose! You may opt for the transportation benefit (6% payroll deduction) or fuel allowance (R$150 or R$300 depending on distance between residence and workplace, with no salary deduction)! * Wellhub Your health is one of our top priorities, so your gym membership on Wellhub is on us! With optional plan upgrades available at a discount. * Health Insurance We jointly offer a copayment-based Unimed health plan, effective after the probationary period, with no monthly salary deduction! * Onhappy Discounts on flights and hotels, both domestic and international. Welcome voucher worth R$100.00\. * Performance Gym * Partnerships with educational institutions To empower you as the protagonist of your own career and foster continuous upskilling, we support your development with scholarships covering up to 50% of undergraduate, postgraduate, and language courses. * Career Development Plan With great dedication and relentless pursuit of results, recognition is highly welcome, right? To honor this, we provide a structured career development plan enabling your growth alongside us! * DayOff On your birthday, you deserve to celebrate however you like! So, we grant you a 3-month window starting from your birthday to choose when to take your DayOff, according to the benefit’s criteria :) * You Club Access to numerous discounts and benefits across thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more! * Pet Health Insurance Today, our pets are family members, aren’t they? We care about their health too! Therefore, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy. * Gamification Program After achieving goals, we also run an incentive program to give you that extra boost! Here, our goals translate into Ups, which you can redeem monthly for rewards at the Up Store. * SESC Card Rest and new experiences are essential! With this in mind, our partnership with the SESC network enables you and your dependents to enjoy many benefits nationwide—ensuring access to high-quality activities and services at low cost. * STRATEGIC PLANNING; * DAILY ROUTINE MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL ADVISORY AND CIVIL PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC-FINANCIAL PLANNING AND ADVISORY; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND PERFORMANCE INDICATOR MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION; * BRANDING AND BRAND MANAGEMENT;