Self-Checkout Auditor

Description

Job Summary: Act as a Self-Checkout Auditor to ensure security and smooth operation of self-service kiosks, prevent fraud, and assist customers for an agile and satisfying shopping experience. Key Highlights: 1. Monitoring and security of self-service stations 2. Direct customer assistance and support 3. Loss prevention and operational organization #### **About the Role:** * Act as a Self-Checkout Auditor, ensuring security and proper functioning of self-service stations in supermarkets or commercial establishments. Monitor correct equipment usage to prevent fraud and assist customers during the purchasing process. Contribute to an agile, secure, and satisfying shopping experience for consumers. #### **Main Responsibilities:** * **Monitoring:** Supervise self-checkout stations to ensure customers correctly follow scanning and payment procedures for products. * **Customer Assistance:** Assist customers in using the machines, answering questions, resolving technical issues, and providing support during the payment process. * **Loss Prevention:** Identify suspicious behaviors to prevent theft and ensure all items are properly scanned and paid for, including weight verification when necessary. * **Basic Maintenance:** Perform routine checks and minor maintenance on self-checkout machines, such as receipt paper replenishment and scale adjustment when adding bags. * **Incident Reporting:** Record and report security incidents or machine malfunctions to supervisors or the responsible technical team. * **Operational Routines:** Ensure the proper functioning of the work area throughout the entire shift. * **Organization and Cleaning:** Keep self-checkout stations clean and organized. * **Compliance with Standards:** Adhere to and enforce company policies and procedures, ensuring service quality, timeliness, and reliability. * **Payments and Guidance:** Inform customers about accepted payment methods (cards and PIX) and guide them regarding the 20-item limit permitted per self-checkout station. * **Self-Checkout Opening and Closing:** Open self-checkout stations at the start of the shift and, at the end of the shift, close operations, retrieve subtotals, and reset terminals for value reconciliation. * **Bagging Control:** Supervise and guide purchase bagging to ensure tasks are performed correctly. * **Queue Assistance:** Assist in queue management to ensure appropriate customer flow. #### **Requirements:** * Completed high school education. * Strong communication skills and customer service ability. * Observational skills and attention to detail. * Prior experience in auditing, security, or customer service. * Basic knowledge of electronic equipment operation or self-service systems. * Ability to handle conflict situations calmly and professionally. #### **Benefits:** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Rewards for achieving targets; * Discounts with distance learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance; * On-site meals. #### **Work Schedule and Hours:** * Rotating schedule: 6 days on, 1 day off