Job Summary: As a UX Design Lead at Mercado Livre, you will design and scale innovative, secure systems that solve high-impact problems to democratize e-commerce and financial services. Key Highlights: 1. Lead end-to-end design initiatives and tackle complex problems 2. Hands-on involvement in solution design and raising the quality standard 3. Develop and mentor the team, promoting autonomy and continuous improvement As a **UX Design Lead** at Mercado Livre, you will design and scale innovative, secure systems that solve real, high-impact problems. You will work in a dynamic environment powered by cutting-edge technology, applying sound engineering practices, proprietary AI models, and continuous learning — all aimed at democratizing e-commerce and financial services across Latin America. Our mission is to design experiences that empower people to access, understand, and manage credit products simply, clearly, and responsibly. We operate across the entire credit lifecycle: from eligibility assessment and scoring communication, to product acquisition and post-acquisition management (limits, payments, credit evolution). Our challenge is to transform complex experiences — involving financial logic, risk, and regulation — into clear, useful, and trustworthy products for millions of users. Imagine yourself leading challenging, dynamic, and innovative projects and being responsible for: * Leading end-to-end design initiatives — from discovery through implementation — balancing business goals, risk, and user experience * Tackling complex problems with systemic thinking, understanding their impact across multiple products, users, and metrics * Hands-on involvement in solution design (flows, prototypes, and UI), elevating the team’s quality standard * Making autonomous design decisions in ambiguous contexts, aligning with stakeholders when necessary * Co-creating solutions with Product, Technology, and Data teams, actively participating in problem definition * Driving the use of data, research, and AI tools to improve decision-making and team efficiency * Developing and mentoring the team, fostering autonomy, product mindset, and continuous craft improvement **What we’re looking for:** * Experience leading design initiatives in complex environments (ideally fintech, credit, or large-scale digital products), with solid track record * A hands-on profile, capable of designing and prototyping high-quality solutions * Strong visual and product design judgment, with attention to detail and final user experience impact * Ability to collaborate with multidisciplinary teams (Product, Technology, Data, and UX), applying systemic thinking, analytical capability, and focus on product evolution * Experience developing and/or leading teams, with emphasis on growth and autonomy * Proficiency with design tools (Figma, FigJam, or similar) and AI tools (Claude, ChatGPT, Gemini, or similar) * Availability to work in a hybrid model **Are you excited to leave your mark on Latin American technology?** Apply now and join our purpose! Hybrid work model. Offices in Brazil — Melicidade (Osasco, SP) or Florianópolis (SC)
João Silva
Indeed · HR
João Silva
Indeed · HR
