Job Summary: Responsible for telephone-based customer service, providing support, clarifying inquiries, and resolving issues courteously and efficiently. Key Highlights: 1. Handle customers with inquiries, complaints, and requests 2. Ensure efficient resolution of reported issues 3. Maintain a professional, empathetic, and respectful demeanor Hello, we are Metropax! Founded 49 years ago with the purpose of welcoming with love and for love. We believe memories should be eternalized, and we have built our story through tributes that honor each individual's life journey. Our actions go beyond words and permeate every stage of our service. Love is life. Value the present and eternalize life memories alongside us. **Main Responsibilities:** Responsible for telephone-based customer service, providing support, clarifying inquiries, resolving issues, and recording requests. Serve as the primary contact point between customers and the company, ensuring courteous, efficient, and quality-aligned service. · Answer customer calls regarding inquiries, complaints, or requests; · Record information and interactions in the company’s system; · Forward requests to responsible departments when necessary; · Ensure efficient resolution of reported issues; · Maintain a professional, empathetic, and respectful demeanor during interactions; · Meet quality and productivity targets; · Perform customer retention activities for callers requesting service cancellation; · Participate in training sessions and updates on products, services, and procedures. · **Education:** Completed High School · **Experience:** Experience in customer service or telemarketing is preferred. Basic computer literacy required. Salary: R$1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
