Customer Service Supervisor | Nova

Description

Job Summary: Supervise customer service teams, analyzing and monitoring the ticket queue and customer service practices. Key Highlights: 1. Environment that values interpersonal relationships and determination 2. Focus on development and achieving full potential 3. Child-friendly company certified ISO 27001 **We seek individuals who enjoy taking on challenges.** In this role, you will be responsible for supervising customer service teams, analyzing and monitoring the ticket queue and overall customer service practices.  **People with Disabilities and/or Rehabilitated Professionals, Your Talent Is Precious to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual who contributes to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** * Provide support during customer service interactions; * Supervise performance outcomes; * Guide and evaluate team members’ work, ensuring organizational goals and targets are met efficiently and effectively; * Deliver feedback; * Handle attendance-related matters, reporting all relevant information to your supervisor regarding Coordination and Management departments. **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree; * Excellent communication and interpersonal skills; * Ability to work both collaboratively and independently; * Proactivity and problem-solving capability. **Additional Information** **Working Hours:** Mon–Fri, 1:30 PM–10:00 PM \| weekend shift rotations **Work Location:** Rua Mato Grosso, No. 224, Barro Preto \- Belo Horizonte Nice to meet you — we are Brasil TecPar! **For over 30 years**, we have pursued the exciting mission of simplifying life through technology and connectivity, **transforming Brazil’s digital future.** We are a diverse team of tech-passionate talents united by our commitment to creating impactful solutions that improve people’s lives across the country. Recently, we took another significant step forward in our growth journey: the companies **Blink, Justweb, and Nova are now part of our ecosystem!** Together, we further expand our presence and capacity to transform connectivity across Brazil. We are recognized by the ABRINQ Foundation as a child-friendly company. In addition, we hold certifications from ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good. By Q2 2025, we grew by 70.5% and have already connected over 1 million customers nationwide. Today, we have more than 4,000 TecFriends spread across 8 states in Brazil. Every voice is valued, and every idea is an opportunity to make a difference! Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting — it’s about continuous evolution. Shall we grow together? \#VemSerUmTecFriend