Job Summary: Professional responsible for customer service, offering financial products and services, negotiations, and supporting management in prospecting and sales. Key Highlights: 1. Customer service and negotiation 2. Support to management in prospecting and sales 3. Development of financial products and services **Description and Responsibilities:** **Schedule:** Monday to Friday, from 7:45 AM to 5:00 PM \- 1 hour and 15 minutes for lunch break **Level:** Professional **Employment Type:** Permanent – CLT Position for Lagoinha Branch * Contribute to achieving established goals by serving customers and branch users through offering products and services, conducting negotiations, and supporting management in prospecting and negotiating products and services. * Provide telephone support to customers, following service guidelines and scripts, to assist users in resolving access-related or other technical issues. * Address customer needs by collecting documentation for registration and account opening, assisting with the release of initial limits (e.g., credit cards and overdraft facilities), and handling credit operations, check returns, bill payments, outstanding balances, and similar tasks. * Assist in preparing commercial proposals for products and services to customers, performing credit restriction checks, preliminary assessment of repayment capacity, and providing detailed descriptions of requested credit lines, aiming to achieve branch goals securely while meeting customer needs. * Support maintaining up-to-date customer records by gathering current data, requesting documents and supplementary information, ensuring faster responses to customer requests for products and services (e.g., credit, financing, consortium), as information will already comply with evaluation and approval criteria. * Guide and expedite customer service by advising and clarifying general inquiries, seeking solutions to customer needs or, if necessary, referring them to specific departments to fulfill requests and ensure customer satisfaction. * Assist customers with accessing and using electronic channels, contacting them when needed, guiding step-by-step on how to use Internet Banking, Mobile Banking, and other electronic platforms, while encouraging their use to ensure customer convenience and efficiency in performing transactions. * Assist customers in regularizing outstanding debts via telephone or in-person service, accurately identifying their delinquency status and financial capacity, and presenting suitable payment alternatives. * Formalize approved renegotiation proposals by calculating updated outstanding balances and correctly registering them in the contract issuance system, monitoring the release of renegotiation/repactuation operations to ensure debt regularization. **Requirements:** * Completed or ongoing undergraduate degree in Business Administration, Accounting, or related fields. * Strong verbal and written communication skills; * Basic computer literacy; * Knowledge of financial products; * Experience in customer-facing roles. * Sales techniques. Preferred Qualification: AMBIMA certification. **Benefits:** Medical assistance, Gym allowance, Daycare allowance, Profit-sharing program, Life insurance, Meal voucher, Food voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
