Operations Supervisor

Description

Job Summary: Supervise daily logistics operations, ensuring efficiency, adherence to processes and deadlines, as well as fostering a productive and collaborative environment. Key Highlights: 1. Experience in logistics or transportation operations with a focus on defined processes 2. Monitoring of field and yard routines, with emphasis on quality and safety 3. Supporting operational team management and relationship management with service providers Responsibilities Supervise daily contract operations, ensuring efficient execution of defined processes and compliance with established operational workflows. Directly monitor field and yard routines, ensuring adherence to deadlines, quality standards, and safety requirements. Support the implementation of operational improvements by identifying deviations and proposing corrective actions. Serve as the liaison between the operational team and coordination, ensuring clear communication and alignment with strategic guidelines. Promote activity organization, operational discipline, and strong team performance, encouraging a productive and collaborative environment. Main Activities * Monitor stages of goods collection, verification, and processing, ensuring operational compliance and reducing errors * Supervise execution of defined routes, ensuring deadline compliance and guiding the team on operational adjustments when necessary * Monitor delivery progress via system, handling operational incidents and reporting deviations to coordination * Verify issuance of fiscal documents (invoices and CT\-es), ensuring adherence to established procedures * Monitor return flows and resolution of delivery failures, ensuring proper route completion * Guide drivers and helpers on operational rules, safety standards, and service quality expectations * Support execution of action plans defined by coordination to achieve operational targets * Supervise daily logistics activities, ensuring organization, productivity, and quality * Monitor usage of operational resources (fleet, personnel, and supplies), contributing to cost control * Support operational team management (drivers, helpers, and support staff), monitoring performance and discipline * Conduct daily operational alignments with the team (DDS, quick route meetings, operational briefings) * Support relationship management with service providers, ensuring compliance with operational instructions * Monitor field operations, actively solving problems (“hands\-on” approach) Training Education and Professional Experience * Education: Currently pursuing or completed bachelor’s degree in Logistics, Business Administration, or related fields * Minimum 1–3 years of experience in logistics or transportation operations * Experience in warehouse, yard, or distribution (Last Mile) operational routines * Basic knowledge of TMS/WMS systems and tracking tools * Experience in goods verification and dispatch processes * Familiarity with route planning and delivery monitoring * Experience supporting operational teams, preferably drivers and helpers Requirements, Technical Qualifications, and Key Competencies * Basic knowledge of operational cost control (fuel, damages, productivity) * Ability to monitor operational KPIs (SLA, deliveries completed, failures) * Availability to work on-site and across various shifts * Ability to organize and manage multiple simultaneous tasks * Basic knowledge of cargo transportation safety regulations * Ability to read and interpret operational data * Strong communication skills for alignment with operational teams and leadership Differentiators * Technical or professional courses in Logistics or Transportation * Prior experience in Last Mile or E\-commerce operations * Strong communication skills with operational teams and contracted drivers * Proactive profile with interest in professional development Behavioral Competencies * Focus, concentration, attention to detail, and critical thinking * Organization: ability to handle multiple demands while maintaining control over deadlines and processes * Interpersonal skills: balance of firmness and courtesy in interactions with internal stakeholders Compensation: R$3\.800,00 \- R$4\.000,00 per month Work Location: On-site