Information Security Analyst

Description

Job Summary: Technical support for users and workstations, including configuration, maintenance, and troubleshooting of hardware, software, and network issues. Key Highlights: 1. Level 1 support ticket handling 2. Configuration and maintenance of workstations and peripherals 3. Basic network and connectivity support User and Workstation Support **Handling Level 1 support tickets;** Basic computer and workstation configuration for new employees; **Basic installation and configuration of equipment and peripherals;** Basic support for operating systems, corporate software, and applications used in operations; **Basic maintenance of computers and peripherals;** Support for office printers and label printers; **Basic configuration and troubleshooting of Zebra printers.** **Networks and Connectivity** Basic network cabling support; **Wi-Fi connectivity support and troubleshooting;** Operational support for local connectivity; **Basic support and daily operational administration of the VoIP system.** **Operations and Control** Basic backup rotation management; **IT asset inventory and lifecycle management;** Ticket registration, tracking, and updating; **Escalation of incidents to responsible teams;** Basic communication in English and/or Spanish, as required; **Management of local contracts and submission of fiscal and financial documents related to local IT suppliers;** Support for other local IT support operational activities at the unit. Employment Type: Full-time, CLT Permanent Contract Compensation: R$3,000.00 - R$4,800.00 per month Benefits: * Life insurance Work Location: On-site