Customer Service Representative - Uai Uberaba

Description

Job Summary: We are seeking a talented Customer Service Representative for our Success Team, with exceptional skills in processes, communication, and interpersonal interaction, to accelerate your career within a dynamic environment. Key Highlights: 1. Empathetic and clear public service. 2. Continuous learning opportunities and challenging projects. 3. Exceptional team environment and creative collaboration. Citizen Experience is looking for a talented and **out-of-the-box** **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and have strong interpersonal abilities, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and **collaborate creatively** one another — that’s how the best ideas emerge. If you’re seeking to **accelerate your career** in an environment full of **opportunities**, where acceleration means not only advancing in roles and responsibilities but also continuously tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service:** receiving, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate prior to forwarding; * **Processing requests:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, escalating more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Good typing skills; * Prior experience in public service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 7:40 AM to 5:28 PM **Work location:** UAI Uberaba: RUA TRISTÃO DE CASTRO, 575 \- SÃO BENEDITO 38022\-010 – UBERABA – MG **We offer the following benefits:** **Transportation Benefit** (6% employee deduction); **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; the company covers the policyholder’s monthly fee. **Dental Insurance Plan** – co-payment based; the company covers the policyholder’s monthly fee. **Meal/ Food Allowance** – R$ 25.73 per workday for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople