Description
**Job Opening: Junior Customer Relationship Coordinator**
On-site work \| Completed undergraduate degree \| Postgraduate degree and English proficiency preferred
**Key Responsibilities:**
Ensure achievement of operational metrics and client goals, monitor operational performance, lead action plans, and promote continuous process improvement. Manage and develop leadership talent, drive innovation and digitalization initiatives, and represent the department to clients and stakeholders.
**Requirements:**
Analytical, proactive, and results-oriented profile, with experience in people management, process improvement, and customer service or contact center operations.
**Technical Knowledge:**
Performance metric management, data analysis, advanced Excel, Power BI or other BI tools, process and digital/omnichannel operations management.
**Experience:**
Minimum of 1 year in a coordination role, involving team management, operational metrics, and customer relationship management.
MARILEUZA UNIT
Employment Type: Full-time CLT
Benefits:
* Medical insurance
* Dental insurance
* Life insurance
* Meal allowance
* Food allowance
* Transportation allowance
Work Location: On-site