Description
### **Responsibilities**
Manage critical and high-impact incidents (OG, OD, mass incidents, and crises), ensuring end-to-end handling.
Confirm and validate failures, ensuring a consistent initial diagnosis before escalations and updates.
Escalate incidents according to severity/impact, involving required departments and ensuring rapid mobilization.
Share updates and status in official communication groups/channels, keeping regional offices, franchises, and support teams continuously informed.
### **Job Overview**
Perform activities related to Deployment, Prevention, and Maintenance at Algar Telecom sites
### **Working Hours:**
Mon/Fri 2:00 PM to 11:00 PM (60-min lunch break) \| 200 hours/month
### **Prerequisites**
Reside in the city of Uberlândia