Junior Customer Success Analyst

Description

Do you enjoy challenges, think strategically, and like turning relationships into results? Then join Getrak! We are looking for a **Junior Customer Success Analyst** who understands that outstanding results are built in the details of everyday work. Here, we don’t just deliver a tracking platform—we deliver business intelligence and growth for our customers. In Customer Success (CS), your role will be to ensure retention, engagement, and success across your portfolio, acting with strategic vision and results focus. You will be the guardian of revenue and the architect of success for each partner in our customer base. We seek someone resilient, organized, and consistent in executing structured processes—maintaining quality and discipline every day. We value professionals with creative persistence: those who seek new paths when standard workflows fail and transform challenges into results—with autonomy, clear processes, and a mature team to grow alongside you. ### **Key Responsibilities** **The Big Challenge: Consistency and Resilience** You will not be a "firefighter." The challenge here is **daily construction.** Extraordinary results in Getrak’s CS do not come from an isolated brilliant idea, but rather from the **ability to execute structured and repetitive processes with excellence every single day.** Your focus will be: 1\. **Churn Reduction (Clients and Vehicles):** Address root causes to prevent asset attrition. 2\. **High-Impact Onboarding:** Ensure clients master our platform from Day 1. 3\. **Value and CSQL Generation:** Map the client’s business during proactive meetings to identify opportunities for mutual growth (lead generation for Sales). ### **Technical Requirements** * **Experience:** Minimum 1–2 years in CS (SaaS or Technology). * **Data Management:** Familiarity with retention metrics (Churn, NPS, Health Score). * Experience with **Sensedata** and **Zenvia ZCC** is your biggest differentiator. * **AI and Productivity:** Ability to use AI tools to scale operations and automate meeting notes. * **Consultative Selling:** Basic knowledge of negotiation techniques for CSQL generation. ### **Behavioral Profile** * **Operational Discipline (Consistency):** Ability to follow structured and repetitive processes without compromising quality. Organization is your middle name. * **Adaptability and Creativity:** When the client doesn’t respond via the standard channel, you don’t give up. * You have patience and creativity to pursue **alternative channels** (WhatsApp, phone, LinkedIn, smoke signals!) to reach them and resolve the issue. * **Unshakable Resilience:** Understanding that CS is ant-like work—it’s the steady execution of the same task, day after day, that delivers strong monthly retention numbers. * **Assertive Communication:** No verbosity. Straight to the point, solution-focused. ### **Benefits** * Childcare allowance * Flexible card (Flash/Caju/Swile/others) * Birthday day off * Gympass * Health insurance * Dental insurance * Transportation allowance Minimum Education Level: Technical Course