Job Summary: We are seeking a professional passionate about customer relationships, focused on delivering results and ensuring customer success throughout their journey. Key Highlights: 1. Manage contracts and customer portfolios in a dedicated manner 2. Act as a support point and propose value-added solutions for the customer 3. Monitor key performance indicators and proactively mitigate risks We are looking for a professional passionate about customer relationships, focused on delivering results, promoting the best possible experience, and ensuring the success of our customers throughout their journey. **Key Responsibilities** -------------------------------- * Manage contracts and customer portfolios in a dedicated manner, ensuring a continuous value-driven journey. * Educate and engage customers in the use of products and services. * Maintain strong relationships, gaining deep knowledge of each customer's needs. * Act as a support point for questions, guidance, and information regarding products and services. * Propose solutions that generate value and contribute to customer success. * Collect feedback and transform it into improvement opportunities. * Conduct alignment meetings, results presentations, and QBRs (Quarterly Business Reviews). * Monitor indicators such as engagement, adoption, account health, and strategic outcomes. * Proactively mitigate cancellation (churn) risks. * Identify portfolio growth opportunities through Up Sell and Cross Sell. * Collaborate with Product, Sales, Support, and Operations teams. * Record interactions, activities, and insights in CRM and Customer Success platforms. **Requirements** -------------- ### **Education** * Currently pursuing or completed undergraduate degree, preferably in STEM fields. ### **Experience** * Minimum 1 year of experience in Customer Service, Customer Success (CS), or Customer Experience (CX). ### **Technical Knowledge** * Intermediate MS Office proficiency. * Proficiency in Portuguese language (written and verbal communication). * Familiarity with online meeting platforms such as Zoom, Google Meet, Skype, and similar tools. * Knowledge of ValeCard products and systems will be considered a plus. ### **Behavioral Competencies** * Sales experience will be a plus. * Negotiation and retention techniques. * Crisis management. * Efficient time management. * Consultative and relationship-oriented profile. * Analytical ability to identify customer opportunities and needs. * Strong communication, organization, and persuasion skills. * Proactivity and results orientation. **What We Expect From You** --------------------------- We seek a person who places the customer at the center of decisions, possesses a strategic relationship vision, acts consultatively, and constantly seeks opportunities to generate value, strengthen partnerships, and drive results.
João Silva
Indeed · HR
João Silva
Indeed · HR
